Action - Transfer to Queue

The attributes for this action are set in the VF_DEFAULT_MODULE_SET_MENU_ACTION_ATTRS

There are 4 components to the transfer to queue action:

• Call priority

  • Toggle the switch to activate the dropdown.

  • Priority can be 1 - 5, 1 being highest, 5 lowest

• Queue Treatment

  • You can choose a queue treatment flow in Connect or a queue treatment configured in Flow Engine (see Flow Engine Queue Treatment)

  • Toggle the switch to change between a list of Connect customer queue flows or Flow Engine Queue Treatments

• Queue

  • Select the queue you want to be set in the VF_DEFAULT_TRANSFER_TO_QUEUE_FLOW

• Pre-Transfer Prompt

  • An optional prompt to play before transferring to queue