OMP Extension Dialing

The OMP Extension Dialing feature enables the following screen, which allows you to associate a 4 digit extension with an AGENT or STANDARD queue.

Lambda Rules

If you want to call the extension lookup lambda directly.

• If extension is not found return {"type": "NOT_FOUND"}

• If extension is an agent, return {"type": "AGENT", "queue": userName}

• If extension is not an agent, check if there is a matching queue name on the instance

  • If queue found, return {"type": "STANDARD", "queue": queueARN}

  • otherwise, return {"type": "NOT_FOUND"}

Configuring

Simple

stackProps = {
  ...
  features: {
    extensionDialing: true
  }
}

Advanced

stackProps = {
  ...
  features: {
    extensionDialing: {
      extPrompt: "<speak>If you know your party's extension, please dial it now.</speak>",
      retryCount: 3,
      retryPrompt: '<speak>We could not find that extension. Returning to previous menu.</speak>',
      retriesExceededPrompt: '<speak>We could not find that extension. Returning to previous menu.</speak>'
    }
  }
}