The attributes for this action are set in the VF_DEFAULT_MODULE_SET_MENU_ACTION_ATTRS
There are 3 components to the transfer to queue action:
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Queue Treatment
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You can choose a queue treatment flow in Connect or a queue treatment configured in Flow Engine (see Flow Engine Queue Treatment)
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Toggle the switch to change between a list of Connect customer queue flows or Flow Engine Queue Treatments
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Agent Queue
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Select the agent queue you want to be set in the VF_DEFAULT_TRANSFER_TO_QUEUE_FLOW
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Pre-Transfer Prompt
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An optional prompt to play before transferring to the agent’s queue
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