Admin Guide

Public-facing OMP Documentation: https://help.ttecdigital.solutions/omp/

The Admin Guide includes notes and guides for system administrators on core features in the OMP.

Sections

Calendar Management

Contact Search

Realtime Metrics

Polly Playback Prompt Dialog

OMP Extension Dialing

Flow Engine - OMP v7.0.0+

Flow Engine - OMP <= v6.5.1

Configuration Set

Connect User Management

Environment Sync Management

User Permissions Management

Change Tracker