Public-facing OMP Documentation: https://help.ttecdigital.solutions/omp/
The Operations Management Portal (OMP) is a web app used primarily by administrators and managers to configure and control Amazon Connect to simplify the agent experience and streamline operations through easy management of prompts, hours of operation, holiday hours, and closures.
Features include:
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Calendar management
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Custom messaging and call flow configuration
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IVR flow management
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Role-based access control
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Environment syncing across environments
