The “Voicemail or Callback” prompt has it’s own tab
Set the prompts the customer will hear when going through the callback process. You will find helpful suggestions in the placeholders. Currently, the DTMFs for Callback and Voicemail are fixed as shown in the placeholder examples.
If it’s desired to have different DTMF inputs, it will take some tweaking in the VF_DEFAULT_QUEUE_TREATMENT flow. Stay tuned for later versions of Flow Engine to see if DTMF inputs become configurable from the UI.
