Agent Desktop for Amazon Connect Home

Administration Guide

• Admin Menu
• Config Menu
• Amazon Connect Config

End User Guide

• Signing in and out
• Navigation
• Setting your Status
• Working with Interactions
• Screen Pop Types
• Contact History

CRM Console Add-Ons

• Salesforce Console
• Zendesk Console
• Dynamics 365 Console
• ServiceNow Console

Release Notes

• Known Issues and Non Supported Features
• AD-2023.1.3
• AD-2023.1.2
• AD-2022.3.2
• AD-2022.3.1
• AD-2022.2.3
• AD-2022.2.2
• AD-2022.2.1
• AD-2022.1.1

Software as a Service Agreements

• United States - Software as a Service Agreement
• Australia - Software as a Service Agreement