AD-2022.3.2
We are pleased to announce the release of Agent Desktop 2022.3.2 which is a bugfix release.
In this release, we have added the below key features
Improvements
This release contains the following improvements for:
Key | Summary | Status |
|---|---|---|
PRODUCT-882 | Improve width of customer response text field for chats | RELEASED |
PRODUCT-870 | Customer Profile - Support keyName search for custom-defined attribute | RELEASED |
PRODUCT-813 | Start using AntD Themes in the Agent Desktop | RELEASED |
PRODUCT-603 | Upflift to Chat Notifications through browser | RELEASED |
Bug fixes
This release contains the following fixes for:
Key | Summary | Status |
|---|---|---|
PRODUCT-1197 | Wrong format for callback date dialler calls | RELEASED |
PRODUCT-1194 | Disposition - Agent B did not get disposition after receive a transfer call from agent A | RELEASED |
PRODUCT-1170 | When ACW timer is not set to 0 then. The missed/rejected chat does not update appropriately to available UI. | RELEASED |
PRODUCT-1143 | Disposition - Disposition is shown for agent B after agent A end the call to agent B while customer is on hold | RELEASED |
PRODUCT-1133 | Routing profile schedule item is not being activated at the scheduled time | RELEASED |
PRODUCT-1036 | Add feature-heartbeat feature flag logic for heartbeat | RELEASED |
PRODUCT-1017 | OCM - Dispositions not being displayed for preview campaigns | RELEASED |
PRODUCT-980 | ACW timeout state change not updating for calls | RELEASED |
PRODUCT-955 | As a user I am seeing same prompt multiple times (sometimes thrice or twice) in the prompt drop down while creating Banner & Events | RELEASED |
PRODUCT-873 | Sentiment analysis is still shown within the security profile row when the LD flag is off | RELEASED |
PRODUCT-788 | Prompt - Text for chat appears disabled when override text for chat is checked | RELEASED |
PRODUCT-787 | Prompt - Text for chat doesn't get mirrored from prompt text to speech field | RELEASED |
Known Issues
This release contains the following known issues:
Key | Summary | Status |
|---|---|---|
VFPS-90 | Agents State showing Available when on a Chat but cannot transfer a Voice call to the Agent. | Amazon Connect allows users to have multiple chat interactions. When a user has concurrent chats configured in their routing profile until they have hit the max number of chats Amazon Connect presents their status as Available. This is confusing to other Agents who might be trying to transfer a call to the agent, not knowing they are actually on another interaction type, and as you cannot have both Chat and Voice active, this fails. |
Cannot use Barge or Monitor via Agent Desktop | We are aware that currently Agent Desktop does not support these features. We are working to bring them into our 2023.1.1 release. |