AD-2022.1.1

What's new

See what we’ve recently added.

You can now edit the subject of an email that you're replying to. Access to this feature can be managed through security profiles.
You can now configure the toolbar and what plugins you want to use for the email editor.
You can now configure Amazon Connect’s Agent Hierarchy within the admin portal.
You can now have scheduled email reports for Workforce Planning configured to produce Agent & Queue based reports.
You can now use advanced filters in the User configuration screen
Additional Security features have been added to the configuration section.

See what we’ve improved.

Improved bulk imports for routing profiles.
Improved the layout of tables in the admin portal adding additional information
Improved the transfer deployment process, which is required to allow users to transfer contacts to other users in the Agent Desktop. This improvement includes a new configuration screen in the admin portal.

The transfer configurator should only be used during deployment or under direction from VoiceFoundry support

See what we’ve fixed.

Fixed a bug around email historical reporting metrics.
Fixed a bug where notes were persisting from previously scheduled callback calls.
Fixed a bug where the screen would freeze when adding a new routing profile.
Fixed a bug around dispositions showing the Queue ID rather than the Queue Name

See what we have planned in our upcoming releases.

We’ll soon be including versioning in routing profiles. This means that you will be able to set scheduled changes to a routing profile's configuration throughout the day.
We’re working on creating a configuration screen for screen pops, allowing you to easily set multiple screens pops for different events.
We’ll soon be improving the queues screen in the admin portal, by allowing users to create voice, chat, and task queues, including bulk importing queues. Currently, users are only able to edit queues in the admin portal.