Setting your Status
To change your status, click on the status dropdown, and select your desired status.
Default Agent statuses
Available | Agent is ready to start receiving voice, chat and email interactions. |
Offline | Agent will not receive any interactions during this time. Agent can only set themselves to the offline status when they are not on a live voice or chat interaction. |
Optional statuses (Examples)
Break status | Agent will not receive any interactions during this time. Agent can only set themselves to a break status when they are not on a live voice or chat interaction. |
Email Only | Agent will only receive email interactions |