AD-2023.1.2
We are pleased to announce the release of Agent Desktop 2023.1.2 which is a feature, improvement and bugfix release.
New Features
This release contains the following New Features:
Key | Summary | Status |
|---|---|---|
PRODUCT-69 | Rich Text When Interacting With Customers Via Amazon Connect Chat | RELEASED |
PRODUCT-70 | Configure A Template Library To Allow Chat & Message Templates, To Be Grouped By Categories | RELEASED |
PRODUCT-263 | View Attachments When Interacting With Customers Via Amazon Connect Chat | RELEASED |
PRODUCT-1171 | Agent And Supervisor Dashboards | RELEASED |
PRODUCT-2009 | Agent Destkop Voicemail - Agent And Queue Voicemail | RELEASED |
PRODUCT-2013 | Calabrio Integration - Event Busses And Business Logic Hooks | RELEASED |
PRODUCT-2471 | Email Routing Engine Rebuild | RELEASED |
Improvements
This release contains the following improvements:
Key | Summary | Status |
|---|---|---|
PRODUCT-236 | Notes Ui - Improve The Speed Of The Email Editor When It Is Loading | RELEASED |
PRODUCT-258 | Contact Attribute - Naming For Attribute And Attribute Set Should Be Case Sensitive | RELEASED |
PRODUCT-335 | Improve Behaviour Of Channel Indicators In Ad Nav Bar | RELEASED |
PRODUCT-342 | Agent Hierarchy - Only Allow Users To Bulk Export Entities Based On Their Ah Group Or Below | RELEASED |
PRODUCT-357 | Update Bulk Import File Disposition | RELEASED |
PRODUCT-358 | Sanitize Tts Script Input During Bulk Import Prompts | RELEASED |
PRODUCT-363 | Agent Hierarchy - Update Behaviour For Agent Transfers | RELEASED |
PRODUCT-381 | Banner Recurrence Validations | RELEASED |
PRODUCT-382 | Contact Flow Attributes - Improvement For Header Wording And Add Attribute Button | RELEASED |
PRODUCT-385 | Rp Scheduling - To Update The Delete Option To Remove | RELEASED |
PRODUCT-392 | Agent Hierarchy - Directory List In Interaction Screen Should Display All Agents | RELEASED |
PRODUCT-416 | Agent Hierarchy - Only Allow Users To Export Entities That Are Of The Same Ah Group Or Below | RELEASED |
PRODUCT-423 | Allow "\+" Symbol In The Name Of Attribute Sets | RELEASED |
PRODUCT-432 | Email Editor Toolbar Config - Create Migration Script To Update Toolbar Config To Comply Tinymce-V6 | RELEASED |
PRODUCT-452 | Agent Hierarchy - Default Directory Created On New Deployment. | RELEASED |
PRODUCT-454 | Claim Phone Numbers In Ad - Updates To Config > Connect Screen | RELEASED |
PRODUCT-455 | Claim Phone Numbers In Ad - Updates To User Screen | RELEASED |
PRODUCT-473 | Chat Interaction - Adding Max 4 Attachment Files In Chat Attachment List | RELEASED |
PRODUCT-488 | Chat Interaction - Use Antd Dropdown Component Instead Of Antd Popover Component | RELEASED |
PRODUCT-490 | Chat Interaction - Improve Display Of Attachments | RELEASED |
PRODUCT-514 | Banner & Event - Create Config Screen For Prompt Types Fe | RELEASED |
PRODUCT-530 | Improve Ah Filter In User List Screen | RELEASED |
PRODUCT-543 | 3Rd Party Apps - Reduce Height Of Rows In List | RELEASED |
PRODUCT-545 | 3Rd Party Apps - Set Order Of Tabs In Interaction Screen | RELEASED |
PRODUCT-584 | Improvement - Modify Categories Chat & Email Component Reusable | RELEASED |
PRODUCT-596 | Message Template - To Have The Remove Confirmation Modal When Delete Non-Assigned Category | RELEASED |
PRODUCT-603 | Chat Notifications For Agents In Browser. | RELEASED |
PRODUCT-615 | Email Signatures - Replace Exporting From Csv To Xlsx | RELEASED |
PRODUCT-620 | Improve Column Widths Of Dispositions List | RELEASED |
PRODUCT-638 | Update Config/Admin Items That Need To Be Updated Real Time: Fe | RELEASED |
PRODUCT-642 | Banner & Event - Create Config Screen For Prompt Types Be | RELEASED |
PRODUCT-656 | Implement Notification Trigger For The Sound For Chat Interactions | RELEASED |
PRODUCT-658 | Screenpop Event - Set Status To On By Default After Creating A Screenpop Event | RELEASED |
PRODUCT-659 | Notes - Reduce The Font Size To 14 | RELEASED |
PRODUCT-695 | Improvement In Unique Name Validation On Several Entities | RELEASED |
PRODUCT-729 | Agent Status Groups - To Sort The Agent Status Group List Alphabetically By Default | RELEASED |
PRODUCT-774 | Add Alert To Post-Call Sentiment Analysis While Cl Data Is Loading | RELEASED |
PRODUCT-775 | Centre Align Real-Time Sentiment Analysis Emoji | RELEASED |
PRODUCT-776 | Display Grey Neutral Emoji At Beginning Of Call For Real-Time Sentiment Analysis | RELEASED |
PRODUCT-782 | Display Message When There Is No Post-Call Sentiment Analysis In Contact History | RELEASED |
PRODUCT-821 | Update The Default Values In Transfer Config Screen | RELEASED |
PRODUCT-824 | Upgrade Aws Connect Stream Library To V2.4.4 Latest | RELEASED |
PRODUCT-863 | Infra - Add Actual Connect Service Usage | RELEASED |
PRODUCT-864 | Frontend - Display Actual Service Usage In Ad | RELEASED |
PRODUCT-919 | Move Add Attachment On Email Editor Into Tinymce Toolbar | RELEASED |
Bugs
This release contains the following bug fixes:
Key | Summary | Status |
|---|---|---|
PRODUCT-181 | Rp Schedules - It Takes Time To Either Enable Scheduling Or Add A Schedule | RELEASED |
PRODUCT-202 | Outbound Dialler - Records With Changed Disposition Types Not Displayed In Recycle Screen | RELEASED |
PRODUCT-215 | Agent Desktop Configuration Values Remove The Config Section | RELEASED |
PRODUCT-249 | Unable To Assign A Personal Phone Number To A User If That Number Was Previously Assigned To A Deleted User | RELEASED |
PRODUCT-250 | Contact Attributes - Adding Attribute Modal Is Not According To Wireframe | RELEASED |
PRODUCT-252 | Contact Attribute - Edit Attribute Modal Is Not According To Wireframe | RELEASED |
PRODUCT-256 | Screenpop - Updating Description To Empty Will Still Shows Previous Description Value | RELEASED |
PRODUCT-261 | Routing Profiles - Missing Column\(S\) Will Not Trigger Validation | RELEASED |
PRODUCT-262 | Contact Attribute - The Validation For Add Attribute Unique Name Is Not According To Design | RELEASED |
PRODUCT-268 | Contact Attribute - Remove Dot Point From Name Instructional Text | RELEASED |
PRODUCT-270 | Contact Attribute - Validation For Unique Name Attribute Set Is Not According To Wireframe | RELEASED |
PRODUCT-271 | Opening Hour Page Title Says View Instead Of Edit When Trying To Update An Opening Hour | RELEASED |
PRODUCT-272 | Contact Attribute - The Instructional Text Of Value Field Within Add Attribute Should Only Show After Attribute Being Selected | RELEASED |
PRODUCT-273 | Agent Desktop - Personal Did & Medialess Sometimes Gets Removed When Assigning A Different Rp To Multiple Users | RELEASED |
PRODUCT-275 | Agent Hierarchy Is Still Listed In Upload Template Be | RELEASED |
PRODUCT-278 | Screenpop Event - The Notification For Create/Edit Event Is Failed However After Refresh The Event Shows | RELEASED |
PRODUCT-299 | Inconsistencies For Locales | RELEASED |
PRODUCT-310 | Outbound Call - Submit Button Appears When The Interaction Is On Connecting | RELEASED |
PRODUCT-312 | Directory Page: Nothing Happens When User Tries To Add Contact After Applying Filter. | RELEASED |
PRODUCT-328 | Inbox - Queues For Email Are In Infinite Loading Sequence | RELEASED |
PRODUCT-330 | Screenpop - Agent B Can Only Get Embedded Screenpop After An Interaction Is Transferred | RELEASED |
PRODUCT-332 | Improvements On Validation Error Messages For Attribute And Attribute Sets | RELEASED |
PRODUCT-337 | Disposition Callback Date Input Does Not Verify Properly | RELEASED |
PRODUCT-346 | Screen Pops - Variable Replacement | RELEASED |
PRODUCT-365 | Banner Events - No Vertical Bar Between Two Values On Column Queuenameorphonenumber When Download Template | RELEASED |
PRODUCT-374 | Recurring Banner Bugs | RELEASED |
PRODUCT-375 | Contact History - Cannot Access Detail Of Contact History | RELEASED |
PRODUCT-383 | Contact Flow Attribute - To Sort Alphabetically The Attribute List Within Add Attribute Set | RELEASED |
PRODUCT-384 | Email Authentication Setup Fails Due To Incorrect Url From Callback Button | RELEASED |
PRODUCT-388 | Agent Hierarchy - Routing Profiles List Does Not Display Agent Hierarchy | RELEASED |
PRODUCT-389 | Contact History - Error In Filtering Data Based On The Agent | RELEASED |
PRODUCT-390 | Interaction Card - Newer Interaction Card For Task And Its Incoming Card Is Not On Top | RELEASED |
PRODUCT-391 | Upload Banner Front End Bug- It Shows Previously Selected Ah In Banner Event Box After Successfully Adding An Event. | RELEASED |
PRODUCT-394 | Prompt - Error Upload File With Missing Language | RELEASED |
PRODUCT-395 | Contact History - Close Button Is Not At The Top Right Of The Drawer | RELEASED |
PRODUCT-399 | Contact Attributes - Config > Console App Affected \(Sfdc App\) | RELEASED |
PRODUCT-400 | Rp, Connect Queue, Disposition - Bulk Import With 40\+ Data Will Not Upload All The Data | RELEASED |
PRODUCT-407 | Users - Remove Asterisk From Agent Hierarchy Field When Edit Multiple Users | RELEASED |
PRODUCT-408 | Bugs While Importing Attribute Sets And Recurring Banner | RELEASED |
PRODUCT-414 | Recurrence Banner: Shouldn'T Upload Duplicate Banner Events Be | RELEASED |
PRODUCT-421 | Banner Events - End Time Not Updated To 30 Minutes After Set Start Time After The End Time For Same Date | RELEASED |
PRODUCT-424 | Recurrence Banner: Not Able To Set End Time For The Same Date And Lambda Returning Errors While Editing Time | RELEASED |
PRODUCT-425 | Bugs Related To Attribute Upload | RELEASED |
PRODUCT-430 | Dispositions - Attribute "Createdat" Did Not Exist In The Disposition\_Group# Value In The Ddb Table | RELEASED |
PRODUCT-440 | Disposition Import Created Only One Group - 4 Times | RELEASED |
PRODUCT-444 | Directory - Search Contact Field Only Showing List Of Agents | RELEASED |
PRODUCT-445 | Bugs Occurred In Managing Chat Categories | RELEASED |
PRODUCT-446 | After Doing The The Bulk Upload Of Queue'S To Ad , The Outbound Id Number Field Was Blank. | RELEASED |
PRODUCT-447 | Ui Issue: Attribute Dropdown Size Has Shrunk While Adding Attribute. Check The Screenshot Attached. | RELEASED |
PRODUCT-456 | Wrong Repeat Date For Yearly Recurrence Banners | RELEASED |
PRODUCT-460 | Contact Attribute - Not To Display Contact Attribute Ui Within Contact Card Or Tab If No Attributes Are Set | RELEASED |
PRODUCT-461 | Prompts - Correct Tts Message With Specific Tags And Attributes Are Being Removed After Saved | RELEASED |
PRODUCT-464 | Account Dropdown - Remove Padding Between Dual Ringtone And Sign Out When The Reporting Tool Is Not Exist | RELEASED |
PRODUCT-467 | Edit/Create Users Form Randomly Resets All Fields After X Seconds | RELEASED |
PRODUCT-469 | Chat Interaction - Textbox Ui - Scroll Shows When User Type More Than Three Lines | RELEASED |
PRODUCT-470 | Chat Interaction - Input Message Out Of Focus After Inserting Chat Template, Can Not Press Enter Key To Send Message | RELEASED |
PRODUCT-471 | Chat Interaction - Input Long Text Message Is Not Wrapped Cause Horizontal Scroll Bar Displayed | RELEASED |
PRODUCT-472 | Chat Interaction - Empty Small Bubble Should Not Be Displayed Next To Agent Message Bubble | RELEASED |
PRODUCT-474 | Chat Interaction - Toolbar Ui - Toolbar Button State Color And Size | RELEASED |
PRODUCT-475 | Chat Interaction - Add Button - On Acw, The Add Button Still Active | RELEASED |
PRODUCT-476 | Chat Interaction - Attachment Ui - Bugs On Hover Attachment | RELEASED |
PRODUCT-477 | Chat Interaction - Attachment Ui - Display Error On Hover When Attachment Failed To Upload | RELEASED |
PRODUCT-478 | Chat Interaction - Attachment Ui - Uploaded Attachments Doesn'T Display In Card | RELEASED |
PRODUCT-480 | Always Hit Api Get Validation Result When Out Of Focus | RELEASED |
PRODUCT-485 | Opening Hours - Access Admin-Operating Hours-Opening Hours Will Redirect To Add New Opening Hours | RELEASED |
PRODUCT-486 | Phone Numbers: Clicking On 'Claim A Number' Breaks Dev Environment | RELEASED |
PRODUCT-487 | Size Too Small For Add Attribute And Add Locale Dialog Box | RELEASED |
PRODUCT-491 | Scim - Block The Process To Delete User Directly From Endpoint Be | RELEASED |
PRODUCT-493 | Banner Events - Unable To Edit A Recurrence Banner Event End Date To No End Date | RELEASED |
PRODUCT-494 | Connect - Filter For Claimable Countries Is Not Working Properly | RELEASED |
PRODUCT-495 | Contact Attribute - Edited/Added Attribute Will Revert After A Minute On Connect Screen | RELEASED |
PRODUCT-497 | Claim Phone Number - Make Contact Flow Select Field Searchable | RELEASED |
PRODUCT-500 | Deleted Attribute Doesn'T Disappear From Page After It Is Successfully Deleted. It Disappears After Contact Attribute Page Is Refreshed. | RELEASED |
PRODUCT-501 | Add Banner Event: Bugs While Adding Items In The Prompt Type Drop Down | RELEASED |
PRODUCT-506 | Contact Flow Attributes - Dot Missing At The End Instructional Text | RELEASED |
PRODUCT-507 | Adding New Email Account Fails Giving Error. | RELEASED |
PRODUCT-511 | Banner Upload Is Not Working With Custom Prompt Types | RELEASED |
PRODUCT-518 | Discrepancy In The New Banner Ui \(Day Selection\) | RELEASED |
PRODUCT-522 | Be - Invoke Lambda Create/Update Rp Version Hit Timeout | RELEASED |
PRODUCT-523 | Admin & Config Menus - Menu Name 'Agent Hierarchy' And 'Screen Pop & Applications' Should Only Capitalize On First Word | RELEASED |
PRODUCT-525 | Websocket Issue Occurs, And Creates A Prompt Loop When Changing Values When Trying To Configure Phone Number | RELEASED |
PRODUCT-526 | Adding Applications Permission Causes A Licence Error On Screen | RELEASED |
PRODUCT-527 | Applications Screen Fails To Load - Causes Loops And Websocket Issues. | RELEASED |
PRODUCT-529 | Applications - Inccorect Modal When Trying To Delete Application\(S\) Which Are Not Assigned To App Group | RELEASED |
PRODUCT-531 | Applications - To Have The Number On Remove Button Per Apps/App Groups Selected | RELEASED |
PRODUCT-534 | Filter By Category Field Is Missing On Chat Template Page | RELEASED |
PRODUCT-536 | Dispositions - Displaying Items In List With Different Hierarchy Than The One Assigned To The Logged User | RELEASED |
PRODUCT-538 | Remove Page Titles Message Template, Chat Template And Message Variables From Their Respective Pages | RELEASED |
PRODUCT-539 | Manage Chat Categories: Shouldn'T Allow To Create Categories With Only Spaces | RELEASED |
PRODUCT-540 | Applications - Cosmetic Defects On Application Screens | RELEASED |
PRODUCT-544 | 3Rd Party Apps - Add Instructional Text To Add/Edit App Group Screen | RELEASED |
PRODUCT-546 | 3Rd Party Apps - Ad Displayed Within App Iframe | RELEASED |
PRODUCT-550 | Applications - The Delete App Modal Is Not According To Design | RELEASED |
PRODUCT-553 | Application Groups - Select Application Dropdown Has No Instructional Text And Still Showing Selected App After Being Added | RELEASED |
PRODUCT-554 | Agent Hierarchy Is Not Uploaded When Directory File Is Uploaded Successfully | RELEASED |
PRODUCT-556 | Ah Warning Message Momentarily Appearing When Updating A Users Profile | RELEASED |
PRODUCT-558 | Contact Attributes - Contact Attributes Being Displayed Below Tab | RELEASED |
PRODUCT-562 | Application Groups - Required Validation Issues On Add Application Groups | RELEASED |
PRODUCT-563 | Applications & App Groups - The Remove Notifications For Apps And App Groups Are Not According To Design | RELEASED |
PRODUCT-565 | Application Groups - Add Application Field Is Not Multiselect | RELEASED |
PRODUCT-566 | Applications - Validations For Add/Edit App Is Not According To Design | RELEASED |
PRODUCT-567 | Clicking On The X In Calendar Icon For Historical Metrics Agent Page Is Causing Page To Go Blank. A Browser Refresh Brings It Back | RELEASED |
PRODUCT-568 | Applications Permission - Minor Issues On Applications And App Groups | RELEASED |
PRODUCT-569 | Directory - Open A Directory Group Will Blank If The Permission Is View Only | RELEASED |
PRODUCT-570 | Rp Bulk Upload - Displaying "Line Number Undefined" When Tab In Sheet It Missing | RELEASED |
PRODUCT-572 | Banner Event - Recurrence Start & End Time Doesn'T Comply Selected Timezone | RELEASED |
PRODUCT-574 | Routing Profiles - Rp Page Not Refresh After Successfully Upload Rps | RELEASED |
PRODUCT-575 | Remove Unassociated Category Will Update The Category List. | RELEASED |
PRODUCT-577 | Description Is A Text Field With Max 250 Characters. Autosized Height Based On Content Lines | RELEASED |
PRODUCT-581 | Phone Number Is Dropping The Last Digit | RELEASED |
PRODUCT-583 | Screenpop - Embedded Screenpop For Email Is Only Showing Within A Small Box | RELEASED |
PRODUCT-589 | Queue Selector Not Returning Queues Correctly | RELEASED |
PRODUCT-593 | Not Able To Receive Chat Messages. | RELEASED |
PRODUCT-595 | Email Template - Blank Category Will Be Shown After Add Category Then Dismiss The Drawer | RELEASED |
PRODUCT-599 | Application Refreshes To Home Page When Should Persist | RELEASED |
PRODUCT-600 | Configurating Applications For The First Time Creates T.Map Error | RELEASED |
PRODUCT-601 | Claimable Countries Should Not Show If Launchdarkly Flag Is Disabled | RELEASED |
PRODUCT-616 | Banner And Event - Creating A Banner With An Empty Queue Or Phone Number Should Be Prohibited | RELEASED |
PRODUCT-617 | Banner And Event - \`No End Date\` Doesn'T Get Ticked When User View/Edit The Banner Form | RELEASED |
PRODUCT-618 | Banner And Event - Failed To Search Prompt Settings Based On User Input \(Be\) | RELEASED |
PRODUCT-619 | Banner And Event - Generated Text On \`Repeat\` Column Doesn'T Reflect With The Banner'S Data | RELEASED |
PRODUCT-650 | It Says Directory Successfully Added Rather Than Updated While Editing Exisiting Directory | RELEASED |
PRODUCT-655 | Screenpop Event - Order Sorting Of Embedded And Tab Screenpop Are Missing | RELEASED |
PRODUCT-660 | Notes For Chat - Toolbar In Both Textbox And Notes Ui Are Slightly Off Positioned | RELEASED |
PRODUCT-670 | Disposition Group Name Shouldn'T Appear At The Top Level Within The Modal | RELEASED |
PRODUCT-673 | Various Bugs On Managing Prompt Types | RELEASED |
PRODUCT-674 | Be: Prompt Type For Banner Event Should Refer To List Prompt Types | RELEASED |
PRODUCT-685 | Call & Task - User Not Log Off After Close The Browser On Acw | RELEASED |
PRODUCT-692 | Remove Scheduledcallbackautoaccept Column From Routing Profile Import/Export Template | RELEASED |
PRODUCT-697 | Email - Email Container Can Do Horizontal Scrolling If Change The Browser Size On Email Thread | RELEASED |
PRODUCT-699 | Ocm - Agent Status Incorrectly Changing To Preview When Trying To Set A Not Ready Status | RELEASED |
PRODUCT-700 | Ocm - Dispositions Not Appearing For Preview Records | RELEASED |
PRODUCT-701 | Ocm - Dialler Records Not Honouring Acw Timeout | RELEASED |
PRODUCT-702 | Ocm - Mini-Dashboard Not Displaying Correct Number Of Available Records | RELEASED |
PRODUCT-713 | Task - Interaction Is Not Dismissed After Change The Status To Not Ready On Acw | RELEASED |
PRODUCT-722 | Banner Events - Unable To Edit An Event From Recurring To Once | RELEASED |
PRODUCT-728 | Sfdc - Incorrect Validation For Disposition | RELEASED |
PRODUCT-736 | Routing Profiles - Rp List Is Not Updated After Change User'S Agent Hierarchy | RELEASED |
PRODUCT-737 | Routing Profiles - Connect And Email Queue Dropdown Not Showing All Queues Disregard Of Its Ah | RELEASED |
PRODUCT-743 | Transfer Queue Appearing Twice In Routing Profiles | RELEASED |
PRODUCT-744 | Incorrect Instructional Text Appearing In User Bulk Upload Screen When Scim Is Off | RELEASED |
PRODUCT-752 | As A User, I Shouldn'T Have To Refresh Ad After Adding More Statuses In The Agent Status Group Which My Routing Profile Is Assigned To | RELEASED |
PRODUCT-755 | .Txt Attachment Files Are Not Working | RELEASED |
PRODUCT-756 | Contact History - Queue Select Field Not Displaying Correct List Of Queues | RELEASED |
PRODUCT-757 | Dispositions - Disposition Group Not Displaying Correct List Of Queues | RELEASED |
PRODUCT-758 | Screen Pop Events - Screen Pop Events Not Displaying Correct List Of Queues | RELEASED |
PRODUCT-759 | Manually Assign Email - Manually Assign Email Popover Not Displaying Correct List Of Queues | RELEASED |
PRODUCT-760 | Email Config - Email Config Screen Not Displaying Correct List Of Queues | RELEASED |
PRODUCT-761 | Interaction Screen - Queues Impacted By Ah Group | RELEASED |
PRODUCT-764 | Agent Status Sync Process Is Triggered During Sync All When Its Flag Is Disabled | RELEASED |
PRODUCT-765 | Getting 400 Error While Removing Agent Status 'Default' Agent Status Group | RELEASED |
PRODUCT-766 | Copy Function Inside The Contact Card, Still Say "Copy Transcript". Check The Screenshot Attached | RELEASED |
PRODUCT-767 | Error When Viewing Agents Assigned Emails \(Error: Invalid Time Value\) | RELEASED |
PRODUCT-768 | Email - No System Disposition Is Being Set If User Not Select Any Disposition Then Close Browser On Acw | RELEASED |
PRODUCT-769 | Task - System Disposition Is Being Set Although User Select A Disposition Before Closing The Browser On Acw | RELEASED |
PRODUCT-770 | Routing Profiles - Failed When Trying To Update A Routing Profile Version | RELEASED |
PRODUCT-781 | Email Offer - Ad Will Show An Error If Email Offer Is Showing Then Agent Accept Other Interaction \(Call/Chat/Task\) | RELEASED |
PRODUCT-783 | Misspelling In Instructional Text For Missed Heartbeat Trigger | RELEASED |
PRODUCT-787 | Prompt - Text For Chat Doesn'T Get Mirrored From Prompt Text To Speech Field | RELEASED |
PRODUCT-788 | Prompt - Text For Chat Appears Disabled When Override Text For Chat Is Checked | RELEASED |
PRODUCT-789 | Chat - Customer Get Text With Html Tag Attach | RELEASED |
PRODUCT-790 | Email Categories - Cannot Save Categories Because Save Button Disable | RELEASED |
PRODUCT-791 | Message Categories - There Are Two Order Editors Per Each Category | RELEASED |
PRODUCT-792 | Transfer Queue Is Not Listed When Adding New Routing Profile Version | RELEASED |
PRODUCT-795 | Duplicate Offline And Meeting Status Appearing In Agent Status Dropdown | RELEASED |
PRODUCT-796 | Email - Email Is Not Discarded After Clicking The Discard Button When Composing/Replying/Forwarding An Email | RELEASED |
PRODUCT-798 | Phone Number - Contact Flow Is Not Searchable | RELEASED |
PRODUCT-800 | Agent Status Not Change To Offline After Close Browser On Available Or Not Ready | RELEASED |
PRODUCT-801 | Routing Profile - Missing Column For Scheduled Callbacks Auto-Dial Timeout In Export And Import | RELEASED |
PRODUCT-802 | Banner & Events Using New Naming Conventions For Lambda | RELEASED |
PRODUCT-809 | Connect Config - Fields Should Not Be Editable When View Only Permission Is Enabled | RELEASED |
PRODUCT-811 | Front End Bugs For Banner & Events | RELEASED |
PRODUCT-812 | Filter Options Do Not Work On Banner And Events Page | RELEASED |
PRODUCT-817 | Routing Profiles - Outbound Campaign Shows Id After Change Ld Flag From Ocm To Contactspace | RELEASED |
PRODUCT-819 | Status - Agent Status Is Not Change To On Contact If Accept An Interaction While There Is An Email Offer | RELEASED |
PRODUCT-825 | Agent Status Groups - Groups Are Blank When User Having Permission View Only | RELEASED |
PRODUCT-827 | Email Queue Selector Shows All By Default, But Then It Is Not An Option To Go Back To | RELEASED |
PRODUCT-829 | Opening Hours - Cannot Add Day When Permission View & Edit Only | RELEASED |
PRODUCT-830 | Directory - Cannot Add & Remove Contact When Permission Is View & Edit | RELEASED |
PRODUCT-831 | Agent Status - Cannot Save When Permission View & Enable Only | RELEASED |
PRODUCT-833 | Email Still Being Offered Or Assigned To User Even If All Email Permissions Are Disabled From Security Profile. | RELEASED |
PRODUCT-836 | Call - Interaction Screen Is Not Dismissed After The Call Ended Then Agent Change Status To Not Ready | RELEASED |
PRODUCT-837 | Directory - Delete Description For A Contact Is Not Working | RELEASED |
PRODUCT-869 | Missing The Dispositions After Deleting The Attached Agent Hierarchy | RELEASED |
PRODUCT-873 | Sentiment Analysis Is Still Shown Within The Security Profile Row When The Ld Flag Is Off | RELEASED |
PRODUCT-874 | Interaction Screen - Unable To Open Ccp After Change On Some Permissions Of Security Profile | RELEASED |
PRODUCT-877 | Missing Create New User Button | RELEASED |
PRODUCT-878 | Update Of Multiple Users Is Failing When Scim Is Configured. | RELEASED |
PRODUCT-883 | Ctr For Customer Profiles Missing Agent And Queue In Fe | RELEASED |
PRODUCT-884 | Screen Pop Disappearing When Going From Active Call To Admin Tab And Back Again | RELEASED |
PRODUCT-912 | Transfer Contact Flow Lambda Uses Wrong Accountid | RELEASED |
PRODUCT-916 | Contact History Showing The Same Number On Different Calls | RELEASED |
PRODUCT-920 | Change The Return Result Lambda For Banner Event Contact Flow According To The Documentation | RELEASED |
PRODUCT-922 | Routing Profile Versions Showing When Disabled. | RELEASED |
PRODUCT-923 | Routing Profile Version Scheduling Showing When Disabled. | RELEASED |
PRODUCT-926 | Assign To "All" Should Only Be Accessable Through Banners And Events To Agent Hierarchy "Global" Or The First Tier. | RELEASED |
PRODUCT-927 | Attribute Sets Does Not Allow The Value \+ Which Impacts Using E.164 Format | RELEASED |
PRODUCT-946 | Upload File - Loading Sequence Not Stop If Discard The File On Uploading | RELEASED |
PRODUCT-949 | Prompt - Wav Upload Is Failed When The File Has \+ Or & On Its Name. | RELEASED |
PRODUCT-952 | Event Streaming From Websocket For Updating Config Is Not Sent | RELEASED |
PRODUCT-976 | Connect - Dragable Icons Is Unable To Be Moved | RELEASED |
PRODUCT-980 | Acw Timeout State Change Not Updating For Calls | RELEASED |
PRODUCT-982 | Click On Resume Button Not Working In Active Call Interaction When An Agent Tries To Resume Interaction After Switching Screens. | RELEASED |
PRODUCT-983 | Ccp Doesn'T Load After Agent Refreshes The Browser | RELEASED |
PRODUCT-984 | Status Changed To Available Rather Than On Contact When Email Is Not Accepted But Chat Interaction Is Accepted | RELEASED |
PRODUCT-985 | Status Remains Incoming And Doesn'T Change To Available When Chat And Email Both Are Ringing At The Same Time Where Chat Is Ended But Email Is Not Accepted. | RELEASED |
PRODUCT-986 | Mini Dashboard - It Is Intermittently Being Pushed Down And Not Visible After A Refresh | RELEASED |
PRODUCT-989 | After Changing Email Settings And Mailbox Accounts, The Old Addresses Still Show And Emails Do Not Send. | RELEASED |
PRODUCT-990 | Queue Doesn'T Show In Email Inbox Queue List After Being Assigned To Users Rp | RELEASED |
PRODUCT-992 | Email Account - Press Enter/Tab After Type A Keyword Should Greys-Out The Box And Still In Focus To Type Next Keyword | RELEASED |
PRODUCT-993 | Email History - Queues Dropdown Lists All Active Email Queues Instead The One From The Routing Profile | RELEASED |
PRODUCT-994 | Screen Pops Width Creates Horizonal Scolling Situation | RELEASED |
PRODUCT-1002 | Agent Statuses Don'T Update In Status Select | RELEASED |
PRODUCT-1003 | Status - Timer Status Is Looping After Return The Email When It Comes With Call | RELEASED |
PRODUCT-1005 | Breaking The Current Call Session After Navigate Away | RELEASED |
PRODUCT-1007 | Task - Incoming Task Will Not Being Displayed On Interaction | RELEASED |
PRODUCT-1008 | Email Account - Click Back On Edit Email Account Will Be Blank | RELEASED |
PRODUCT-1010 | Sentiment Analysis - The Icon Is Showing For The Transferred Number | RELEASED |
PRODUCT-1011 | Contact Attribute - Attribute For Contact Card Can Be More Than Four | RELEASED |
PRODUCT-1017 | Ocm - Dispositions Not Being Displayed For Preview Campaigns | RELEASED |
PRODUCT-1035 | Add Feature-Heartbeat Feature Flag Logic For Heartbeat | RELEASED |
PRODUCT-1038 | Call Transfer - Agent Unable To Do A Multiple Transfers | RELEASED |
PRODUCT-1039 | Attachment Options Still Appearing In Chat Despite Flag Being Disabled | RELEASED |
PRODUCT-1040 | Chat - Screen Pop Disappearing When Going From Active Chat To Admin Tab And Back Again | RELEASED |
PRODUCT-1044 | Screenpop - Added Note Is Discarded After Agent Left The Screen And Back | RELEASED |
PRODUCT-1052 | Task - Screen Pop Disappearing When Going From Active Task To Admin Tab And Back | RELEASED |
PRODUCT-1053 | Internall Call - Should Show Only One Panel Connection | RELEASED |
PRODUCT-1054 | Internall Call - Hide Contact Attributes And Screen Pops | RELEASED |
PRODUCT-1060 | Email Routing - Incorrect Reorder Rules Behavior | RELEASED |
PRODUCT-1072 | Internall Call - Inbound Call Should Show The Agent Caller Name | RELEASED |
PRODUCT-1073 | Call - Timer Within The Call Card Is Reset If Agent Reload The Page While In Acw | RELEASED |
PRODUCT-1075 | Directory - Adding New Directory Is Not Updated Automatically On List | RELEASED |
PRODUCT-1078 | Bulk Editing On Users Is Failing | RELEASED |
PRODUCT-1079 | Synching Data On Service Quota Is Not Working | RELEASED |
PRODUCT-1092 | System Api - Scim Get Users Endpoint Timeout | RELEASED |
PRODUCT-1093 | Be : Bulk Editing On Users Is Failing | RELEASED |
PRODUCT-1094 | Ocm - Recycle Leads Not Adding Up | RELEASED |
PRODUCT-1096 | Interaction Screens Breaking After Agent Closes The Chat Interaction | RELEASED |
PRODUCT-1119 | Status - Timer Status Is Looping After Return The Email When It Comes With Call | RELEASED |
PRODUCT-1120 | System Api - Scim Get Users Endpoint Timeout | RELEASED |
PRODUCT-1143 | Disposition - Disposition Is Shown For Agent B After Agent A End The Call To Agent B While Customer Is On Hold | RELEASED |
PRODUCT-1181 | Task Templates - Create Task Template With Default Fields Will Send Extra Data | RELEASED |
PRODUCT-1194 | Disposition - Agent B Did Not Get Disposition After Receive A Transfer Call From Agent A | RELEASED |
PRODUCT-1197 | Ad Fe - Wrong Format For Callback Date Dialler Calls | RELEASED |
PRODUCT-1383 | Banner Events - Failed To Add And Save The Prompt Type | RELEASED |
PRODUCT-1460 | Supervisor Dashboard - Fix Barge And Monitor Permission | RELEASED |
PRODUCT-1462 | Permission For Tasks Are Displayed Twice In Sp | RELEASED |
PRODUCT-1463 | End Task Should Not Be Displayed On Task Until And Unless User Accept The Task | RELEASED |
PRODUCT-1470 | When Rp Count Is Too High, The | RELEASED |
PRODUCT-1471 | Menu Options Are Not Displayed As Per Sp | RELEASED |
PRODUCT-1472 | Agent Status Group - Available Routing Profiles Aren'T Filtered By Agent Hierarchy On Add/Edit Page | RELEASED |
PRODUCT-1494 | Filter The Task Template List Based On Agent Hierarchy | RELEASED |
PRODUCT-1509 | Application Integration Administration | RELEASED |
PRODUCT-1523 | Email History - Discard Queue Within The Queue Dropdown Cannot Be Selected | RELEASED |
PRODUCT-1534 | Unable To Transfer Task To Other Agent | RELEASED |
PRODUCT-1537 | Connect Queues - Permission View Only Will Still Be Able To Edit The Max Contacts In Queue | RELEASED |
PRODUCT-1549 | Postman Should Throw Error When Feature Flag Is Off For Task Template | RELEASED |
PRODUCT-1581 | Inserting Data Error On Sqlite Due To Missing Primary Key | RELEASED |
PRODUCT-1586 | Wrong Behaviour When Supervisor Disconnect Customer From The Barge In Screen | RELEASED |
PRODUCT-1587 | Timer Issues During Barged In | RELEASED |
PRODUCT-1589 | Unable To Change Agent Status When On Connected | RELEASED |
PRODUCT-1599 | Join Swap Button Not Showing When A Participant Set To On Hold | RELEASED |
PRODUCT-1627 | Assign To Not Filtering In Create Task Screen | RELEASED |
PRODUCT-1628 | Contact Attribute Screen Pop Not Displayed For Emails | RELEASED |
PRODUCT-1630 | Dispositions Not Working As Per The Direction Selected | RELEASED |
PRODUCT-1652 | By Default Top Most Queue Should Be Selected Under Inbox Email Queue Dropdown | RELEASED |
PRODUCT-1692 | Application Integration - Validation For Imssing Name Should Be Required Field. | RELEASED |
PRODUCT-1695 | End Chat Should Not Be Displayed On Chat Until And Unless User Accept The Chat | RELEASED |
PRODUCT-1697 | Email Routing - Unable To Click On Checkbox On Search By Name | RELEASED |
PRODUCT-1710 | Container - Queue Dashboard Empty Due To Error During Update From Hierarchy Ddb Table | RELEASED |
PRODUCT-1730 | Cannot Call Ireland Number From Agent Desktop. | RELEASED |
PRODUCT-1737 | Outbound Cli Not Working As Per Sp Permission Enabled | RELEASED |
PRODUCT-1740 | Routing Profiles - Auto-Accept Option For Outbound Dialler Still Be Shown Although The Flag Is Disabled | RELEASED |
PRODUCT-1743 | Call Interaction - Reject A Call Will Change The Status To Init | RELEASED |
PRODUCT-1752 | Authenticate Email Failed Due To Invalid Url And Query String Parameter | RELEASED |
PRODUCT-1754 | Scim - Upload Button Not Enabled When User Create Permission Is Unchecked | RELEASED |
PRODUCT-1756 | Default Email Routing Rule Missing | RELEASED |
PRODUCT-1759 | After Accepting The Email Still It Shows The Same Email Offered Again | RELEASED |
PRODUCT-1760 | Email Is Not Displayed In Basic Email Queue , Showing Only On All Queues | RELEASED |
PRODUCT-1761 | Refresh The Page- Active Interactions Are Gone | RELEASED |
PRODUCT-1762 | Accept The Email Still It Is Shown In All Queues Until Refreshed | RELEASED |
PRODUCT-1768 | Email Routing - Failed When Trying To Create An Email Routing Rule | RELEASED |
PRODUCT-1770 | Heartbeat Auto Offline Doesn'T Work Properly | RELEASED |
PRODUCT-1771 | Add Existing Contact Name To Directory Via Excel Should Throw Duplicate Validation Error | RELEASED |
PRODUCT-1774 | Routing Profile Versioning On Maintenance Page Still Showing | RELEASED |
PRODUCT-1775 | Directory Still Available In Ad Although The Flag In Disable In Ld | RELEASED |
PRODUCT-1777 | Data Not Getting Refreshed Within Create Task Form When Clicked On Back Button | RELEASED |
PRODUCT-1778 | Wrong State When Agent Reject Task | RELEASED |
PRODUCT-1779 | Wrong Timer Behaviour When Task Is Connected | RELEASED |
PRODUCT-1780 | Wrong Status When Agent Miss The Task | RELEASED |
PRODUCT-1781 | Contact History - Record For Call Transfer Not Showing The Transferred Agent/Queue/External Number | RELEASED |
PRODUCT-1782 | Task Not Getting Closed When Manually Changing The Status From After Contact Work To Available | RELEASED |
PRODUCT-1783 | Chat Transfer - Header For Chat Will Show Wrong Data After Calling An Agent | RELEASED |
PRODUCT-1784 | Call Interaction - Call Card Is Not On Focus State Although It Is Selected If Agent Has Multiple Interactions | RELEASED |
PRODUCT-1787 | Supervisor Dashboard Not Getting Data When User Has 2 Security Profiles | RELEASED |
PRODUCT-1788 | Contact History - Chat Is Recorded With Multiple Names If Agent Have Multiple Interactions | RELEASED |
PRODUCT-1789 | Multiple Edit Not Working On Connect Queues | RELEASED |
PRODUCT-1790 | Missing Validation In Create Task From Task Template | RELEASED |
PRODUCT-1791 | Wrong Year Displayed Under Task In Ccp | RELEASED |
PRODUCT-1793 | Email Interaction - No Email Offer If Agent Have One Active Email Interaction | RELEASED |
PRODUCT-1794 | Failed To Upload File In Chat Interaction | RELEASED |
PRODUCT-1795 | Chat Template Displayed For Other Active Chat Interactions As Well | RELEASED |
PRODUCT-1797 | Open In New Window Not Working For Chat Template And Insert Link In Chat Interaction | RELEASED |
PRODUCT-1798 | Acw Timer Displayed Wrongly In Toolbar | RELEASED |
PRODUCT-1800 | Inbox & Email History - Discard Queue Is Showing Under The Reassign To Queue Options | RELEASED |
PRODUCT-1801 | Email History - Button Assign Within Assign Confirmation Pop-Up Is Malfunction | RELEASED |
PRODUCT-1802 | Inbox - Button Undo Is Malfunction When Trying To Cancel An Email Assignment | RELEASED |
PRODUCT-1803 | Outboundcampaigngroups Missing From Rp Excel Template | RELEASED |
PRODUCT-1807 | Prompt - Create New Folder On S3 Wav Manager Is Not Fecthing Automatically | RELEASED |
PRODUCT-1808 | Chat Interaction - Click Close Contact When On Acw Will Not Change The Status | RELEASED |
PRODUCT-1809 | Chat Interaction - Reject A Chat Interaction Then Accept It After Reoffered Will Show The Acw Timeout | RELEASED |
PRODUCT-1810 | Opening Hours And Outbound Phone Number Not Shown In Connect Queue List | RELEASED |
PRODUCT-1811 | Security Profile - Phone Permission Still Showing Despite Phone Ff Disable | RELEASED |
PRODUCT-1813 | Feature Flag - Impact When Email-Auto-Reply Disable Not Perfect | RELEASED |
PRODUCT-1814 | Queue Record Not Getting Update When New Row Is Added With The Existing Queue Name In Excel | RELEASED |
PRODUCT-1815 | Feature Flag - When "Chat-Attachment" Is Disable, Agent Still Can Sent Attachment On Chat | RELEASED |
PRODUCT-1817 | Call Interaction - Interaction Is Closing By Itelf After It Reaches Acw | RELEASED |
PRODUCT-1818 | Upload Error Notification - "Something Went Wrong. Failed To Get Hierarchy Import Status." | RELEASED |
PRODUCT-1819 | Routing Profiles - Auto-Accept Option For Email Still Be Shown Despite The Flag Is Disable | RELEASED |
PRODUCT-1820 | Templates - When Ff Feature-Email Disable Target Url Still Go To Email Template | RELEASED |
PRODUCT-1821 | Discard Queue Should Not Be Displayed Under Queue Selection In Disposition | RELEASED |
PRODUCT-1823 | Not All Active Queues Are Displayed In Dispositions | RELEASED |
PRODUCT-1824 | Prompt - S3 Audio Library Radio Button Not Disabled With Permission View Only | RELEASED |
PRODUCT-1825 | Displaying Variable Name Instead Of Actual Value In Email Template | RELEASED |
PRODUCT-1827 | Customer Profile - Customer Profile Default Phone Search Doesn'T Return Any Value | RELEASED |
PRODUCT-1828 | Task Interaction - Status Rejected Contact For Incoming Task Does Not Have Countdown Timer | RELEASED |
PRODUCT-1829 | Prompt - Inconsistent Ssml Default Value When Change Prompt Audio Into Tts | RELEASED |
PRODUCT-1830 | Prompt - Tts Value Is Not Cleared After Change To Prompt Audio | RELEASED |
PRODUCT-1831 | Chat - Draggable File Attachment Failed When Ff Chat-Draggable Enable | RELEASED |
PRODUCT-1832 | Routing Profiles - Auto-Accept Option For Schedule Callback Still Be Shown Despite The Flag Is Disable | RELEASED |
PRODUCT-1834 | Supervisor Dashboard Wont' Show As Default While Application Group "All Users" Checked "Open Apps On Initial Load" | RELEASED |
PRODUCT-1835 | \[Infra\] Missing The Required Security Profile Type When Creating It | RELEASED |
PRODUCT-1837 | Test Rule Throwing Error Without Subject Entered | RELEASED |
PRODUCT-1838 | Contact History - When "Api-Call-Recording" Ff Is Disable , Still Showing Recording | RELEASED |
PRODUCT-1840 | Status Of Queue Getting Changed On Edit | RELEASED |
PRODUCT-1842 | Sync Agent Status - Failed To Sync Agent Status On Maintenance Page | RELEASED |
PRODUCT-1843 | Real Time Sentiment Analysis - Not Always Sent The Analysis | RELEASED |
PRODUCT-1844 | Revamp References List Under Contact History | RELEASED |
PRODUCT-1845 | Screen Pops Delete Got Internal Server 500 | RELEASED |
PRODUCT-1846 | Call Interaction - When We Pause Recording We Can'T Resume. | RELEASED |
PRODUCT-1848 | Banners With Same Time And Assign To Should Not Be On At The Same Time | RELEASED |
PRODUCT-1849 | When Monitoring Call, The Agent Data In Supervisor Dashboard Still Says "Available" Instead Of Monitoring | RELEASED |
PRODUCT-1852 | Agent Hierarchy Throwing 400 Error | RELEASED |
PRODUCT-1853 | Auto Response Template Showing Records For All Hierarchy Levels | RELEASED |
PRODUCT-1854 | Email Offer - If The Auto Accept Is Active, Agent Will Get Email More Than The Max Email | RELEASED |
PRODUCT-1855 | Agent Hierarchy Dropdown In Phone Number Shows Wrong List | RELEASED |
PRODUCT-1856 | Service Quota - Voice/Chat/Task Queues : Persistent Alert Not Showing When Queue Service Quota Is Reached | RELEASED |
PRODUCT-1857 | Service Quota - Voice/Chat/Task Queues : Persistent Alert Not Showing When Bulk Import From Xlsx | RELEASED |
PRODUCT-1858 | Service Quota - Security Profile : Persistent Alert Not Showing When Queue Service Quota Is Reached | RELEASED |
PRODUCT-1859 | Service Quota - Routing Profile Queues : Cannot Display The Current Quota | RELEASED |
PRODUCT-1860 | Agent Should Not Be Allowed To Add More Records When Service Quota Is Reached On Changing Agent Hierarchy | RELEASED |
PRODUCT-1862 | Contact History Info - Disposition Info Not Recorded Correctly | RELEASED |
PRODUCT-1863 | Heartbeat - Available Status Not Change To Offline | RELEASED |
PRODUCT-1864 | Service Quota - Word "Here" On Alert Pop-Up Doesn'T Indicate A Text Link | RELEASED |
PRODUCT-1865 | Scheduled Callback - Cannot Receive Call From Scheduled Callback Via Postman | RELEASED |
PRODUCT-1866 | Heartbeat - Not Ready Status Not Change To Offline | RELEASED |
PRODUCT-1867 | Task - Add Additional Information For Schedule Time | RELEASED |
PRODUCT-1868 | Theme - Unable Select The Uploaded Image On Edit Logo & Splash | RELEASED |
PRODUCT-1869 | Supervisor Dashboard - Prevent Re-Render If The Current Data Is Equal With Previous Data | RELEASED |
PRODUCT-1870 | Routing Profile - Inconsistent Input Box Style On Add Rp Screen | RELEASED |
PRODUCT-1871 | Chat Interaction - Reject A Chat From Incoming Card Will Change The Status To Missed | RELEASED |
PRODUCT-1872 | Routing Profile Queue - Able To Delete Queues When There Are Open Contacts | RELEASED |
PRODUCT-1873 | Heartbeat - Acw Chat Not Set Disposition | RELEASED |
PRODUCT-1874 | Task - Update References During Save Ongoing Task Was Not Reflected In Contact History | RELEASED |
PRODUCT-1875 | Disposition - If Feature Email Flag Is Disabled, Agent Still Can See Id For Email Queue | RELEASED |
PRODUCT-1877 | Config - Missing Default Value Of Interactions Config | RELEASED |
PRODUCT-1878 | System Api - Unable To Delete Attribute Sets | RELEASED |
PRODUCT-1879 | System Api - Failed To Patch Attribute Sets | RELEASED |
PRODUCT-1880 | Performance Issue - When Go To History Email Page , Cpu 100% | RELEASED |
PRODUCT-1881 | Email Interaction - Acw Timer Is Not Working For Email | RELEASED |
PRODUCT-1882 | Email Interaction - Interaction Is Closing Itself After Reaching Acw If There Is An Email Offer | RELEASED |
PRODUCT-1883 | When Supervisor Goes On Hold In Barge In Call Other Buttons Should Be Disabled | RELEASED |
PRODUCT-1884 | 500 Error On Screen Pop Event | RELEASED |
PRODUCT-1886 | Task - Error When Multiple Interaction With Email | RELEASED |
PRODUCT-1889 | Email Interaction - Date And Time For Agent'S Reply Is Incorrect | RELEASED |
PRODUCT-1890 | Disposition - Transfer Call, Agent B Doesn'T Receive Disposition Pop Up | RELEASED |
PRODUCT-1891 | Issue With Screen Pop Events Chats - Screen Going Blank For Ad | RELEASED |
PRODUCT-1892 | Issue With Screen Pop Event - Call And Task | RELEASED |
PRODUCT-1894 | Opening Hours Not Displayed As Per Agent Hierarchy | RELEASED |
PRODUCT-1895 | Screen Pop Events - Channel For Email Is Disabled When Set The Event On Ended | RELEASED |
PRODUCT-1896 | Screen Pop Events - Embedded Screen Pop For Compose Is Showing Although The Channel Set To Inbound Only | RELEASED |
PRODUCT-1900 | Wrong Status Shown On Agent To Agent Dialling | RELEASED |
PRODUCT-1901 | Getting Error Couldn'T Load Directory | RELEASED |
PRODUCT-1904 | Task Create - Scheduled Time Maximum 6 Days | RELEASED |
PRODUCT-1906 | Email O365 - Can'T Respond Email Due To Incorrect Internet Message Id | RELEASED |
PRODUCT-1907 | Unable To Perform Action On Email In Interaction Screen When Email Labels Are Removed | RELEASED |
PRODUCT-1908 | Service Quota - Number Of Current Quota Not Reflecting The Correct Data | RELEASED |
PRODUCT-1911 | Contact Attributes For Task Not Shown Until We Click On The Contact Details Tab. | RELEASED |
PRODUCT-1912 | Inbox - Sla Timer Within The Inbox List Is Not Counting | RELEASED |
PRODUCT-1914 | Mini Dashboard Shows Task From The Queue Which Are Not Assigned To Agent Rp | RELEASED |
PRODUCT-1915 | Task Duration Not Shown In Agent Dashboard | RELEASED |
PRODUCT-1916 | Outbound Dialler Channel Is Not Enabled Or Showing In Rp, But Still Shows In Mini Dash | RELEASED |
PRODUCT-1917 | Edit Queues In Ad Is Disabling Queues In Connect | RELEASED |
PRODUCT-1927 | Issue With Task Schedule In Create Task From Task Template | RELEASED |
PRODUCT-1928 | Queues - Upload Button Is Shown Next To Add New Button | RELEASED |
PRODUCT-1929 | Routing Profile Queue - Able To Delete Queues When There Open Contacts | RELEASED |
PRODUCT-1931 | Screen Pop Should Stay Until The Interaction Is Closed | RELEASED |
PRODUCT-1932 | Ad Supervisor Dashboard Agent Tab Is Very Slow To Load, Or Does Not Load The Agents Correctly | RELEASED |
PRODUCT-1933 | Agent Dashboard - Agent Data Is Not Populated Consistently | RELEASED |
PRODUCT-1949 | Email Queues - Service Quota Alert Is Showing When Open Email Queues | RELEASED |
PRODUCT-1958 | Chat & Task Interaction - New Chat Bagde Is Having Late Response To Dismiss | RELEASED |
PRODUCT-1959 | Chat & Task Interaction - Status Is Change To Available After Accept Chat/Task While There Is An Email Offer | RELEASED |
PRODUCT-1964 | Application Integration - Scope For Event Closures Is Not Visible When Agent Use Primary Element Text: Light | RELEASED |
PRODUCT-1966 | Queue Dashboard Should Be Sort By Queue Name By Default | RELEASED |
PRODUCT-1972 | Prompt - Upload Wav File To S3 Failed Due To Access Denied | RELEASED |
PRODUCT-1973 | Mac -Screen Pop Event Not Opening In New Window | RELEASED |
PRODUCT-1974 | Notes Not Getting Refreshed When Multiple Transfer Of Interaction Is Done | RELEASED |
PRODUCT-1976 | Remove Options For Customer And Agent When Supervisor Goes On Hold | RELEASED |
PRODUCT-1978 | Prompt - Upload Many Wav Files From Folder Causing Error Notification | RELEASED |
PRODUCT-1980 | Missing Precise Mode In Outbound Dialler | RELEASED |
PRODUCT-1981 | Email Status Not Changing To On Contact After The Email Is Accepted. | RELEASED |
PRODUCT-1982 | Performance Issue In Querying Attributes & Attribute Sets | RELEASED |
PRODUCT-1985 | Status - Status Remains In Incoming After The Email Offer Time-Out | RELEASED |
PRODUCT-1990 | Test Rule Displayed Twiced In Email Routing | RELEASED |
PRODUCT-1991 | Manage Wav Files Throwing Error In Prompts | RELEASED |
PRODUCT-2002 | Downloaded Template Unable To Use, Saying File Format Or File Extension Is Not Valid | RELEASED |
PRODUCT-2017 | Getting Access Denied 403 When Accessing Get Email Signatures Endpoint For Some Users | RELEASED |
PRODUCT-2020 | Agent Status Can'T Be Update Error Message Is Displayed | RELEASED |
PRODUCT-2035 | Cpp Not Initializing Within Ad With --Test-Third-Party-Cookie-Phaseout Chrome Flag | RELEASED |
PRODUCT-2052 | Enabling Auto Accept On Task Channel In An Routing Profile Causes Voice Channel To Follow Auto Accept | RELEASED |
PRODUCT-2059 | Stop And Start Record Button Not Working In Call | RELEASED |
PRODUCT-2085 | Users - Endpoints Not Protected Based On Its Permissions | RELEASED |
PRODUCT-2100 | Normal Call Is Also Getting Listed In Voicemail List | RELEASED |
PRODUCT-2102 | Unable To Access Ad When User View Permission Is Revoked | RELEASED |
PRODUCT-2104 | Call Should Be Directed To Ad When Customer Select Voicemail Option In Ivr | RELEASED |
PRODUCT-2105 | Sync Not Working | RELEASED |
PRODUCT-2109 | Attribute Sets Not Retrieving Full List Of Attributes From The Be | RELEASED |
PRODUCT-2110 | Voicemail Should Not Be Shown When Queue Is Not There In Rp | RELEASED |
PRODUCT-2111 | Counter For New Vm Is Not Getting Updated Automatically For Vm | RELEASED |
PRODUCT-2112 | Add Email Signature Is Not Responding | RELEASED |
PRODUCT-2120 | When The Page Is Refreshed , Email Signature And Other Options Are Gone | RELEASED |
PRODUCT-2121 | Only Signatures Attached To Queues That Agent Has Should Be Displayed In Email | RELEASED |
PRODUCT-2122 | Getting Forbidden Error When Getting Email Account Details From O365 | RELEASED |
PRODUCT-2124 | Getting Errors -When Agent Doesn'T Have View Permission For Phone Number | RELEASED |
PRODUCT-2128 | Voicemail Are Not Getting Displayed In The List | RELEASED |
PRODUCT-2129 | Upload Not Working For All Menu Options | RELEASED |
PRODUCT-2130 | "Failed To Get All Attribute Sets!" Error For Attribute And Attributes Sets | RELEASED |
PRODUCT-2132 | Unable To Transfer Chat With Basic Security Permissions | RELEASED |
PRODUCT-2133 | Service Quota - The Page Is Accessible Via Url When Permission View Is Disabled | RELEASED |
PRODUCT-2134 | Security Profiles - Permissions For Application Should Not Be Dependent To Permissions Screen Pops | RELEASED |
PRODUCT-2137 | Connect - No Permission Alert If Access Connect Page Via Url | RELEASED |
PRODUCT-2138 | Maintenance - No Permission Alert If Access Maintenance Page Via Url | RELEASED |
PRODUCT-2139 | Email Account - No Permission Alert If Access Email Account Page Via Url | RELEASED |
PRODUCT-2141 | Transfer - No Permission Alert If Access Transfer Page Via Url | RELEASED |
PRODUCT-2142 | Screen Pop & Applications - No Permission Alert For Screen Pop And Application Page If Access Via Url | RELEASED |
PRODUCT-2143 | Application Integration - The Page Is Accessible If Access Via Url With No Permission For It | RELEASED |
PRODUCT-2144 | Voicemail Not Showing When The Count Is Reached More Than 25 In The List | RELEASED |
PRODUCT-2145 | Agent Status - No Permission Alert If Access The Page Via Url | RELEASED |
PRODUCT-2146 | Agent Status Groups - The Screen Redirected To Other Admin Screen If Access Via Url | RELEASED |
PRODUCT-2148 | Email Signatures - The Screen Is Redirected To Other Admin Page If Access Via Url | RELEASED |
PRODUCT-2149 | Routing Profiles - The Screen Redirected To Other Admin Page If Access Via Url | RELEASED |
PRODUCT-2150 | Contact Flow Attributes - The Screen Redirected To Othe Admin Page If Access Via Url | RELEASED |
PRODUCT-2151 | Operating Hours - Opening Hours Still Be Able To Be Accessed Via Url And Banner Events Have No Permission Alert | RELEASED |
PRODUCT-2152 | Directory - The Screen Redirected To Other Admin Page If Access Via Url | RELEASED |
PRODUCT-2161 | Banner Prompt Settings Displays The Prompt Id, Expect To Display The Prompt Name | RELEASED |
PRODUCT-2166 | Routing Profile Version Schedules Not Changing | RELEASED |
PRODUCT-2186 | Single Quote Causing Sqlite Error In Container | RELEASED |
PRODUCT-2189 | Unable To Update User With New Routing Profile | RELEASED |
PRODUCT-2199 | Negative Acw Timeout For Interactions | RELEASED |
PRODUCT-2203 | Second Email Getting Auto Accepted When The Max Email Set Per Agent Is 1 | RELEASED |
PRODUCT-2227 | Container Issue On Sqlite During Inserting Or Updating Contact Records | RELEASED |
PRODUCT-2235 | Agent Status Should Remain On Contact During Multiple Active Interactions | RELEASED |
PRODUCT-2238 | Publish Supervisor Dashboard If Ah Ld Flag Disabled, Allow All Information Accordingly | RELEASED |
PRODUCT-2243 | Email Sender Address Alias Name Includes Special Chars And Phone Number Are Not Processing | RELEASED |
PRODUCT-2319 | Email Interaction - Content Is Missing If Go To Other Interaction After Sending A Reply | RELEASED |
PRODUCT-2325 | Interaction - Email Interaction Is Closed After Accept A Call | RELEASED |
PRODUCT-2326 | Compose - Queue List Are Not Sorted Alphabetically | RELEASED |
PRODUCT-2428 | Phone Number Migration Fails To Add "Phonenumbercategory" | RELEASED |
Security
Key | Summary | Status |
|---|---|---|
PRODUCT-2085 | Users API endpoint should honour Service Profile permissions. | RELEASED |
PRODUCT-2138 | Maintenance - No permission alert if access maintenance page via url | RELEASED |
PRODUCT-2139 | Email account - No permission alert if access email account page via url | RELEASED |
PRODUCT-2137 | Connect - No permission alert if access connect page via url | RELEASED |
PRODUCT-2141 | Transfer - No permission alert if access transfer page via url | RELEASED |