We are pleased to announce the release of Agent Desktop 2023.1.2 which is a feature, improvement and bugfix release.
New Features
This release contains the following New Features:
|
Key |
Summary |
Status |
|---|---|---|
|
PRODUCT-69 |
Rich Text When Interacting With Customers Via Amazon Connect Chat |
RELEASED |
|
PRODUCT-70 |
Configure A Template Library To Allow Chat & Message Templates, To Be Grouped By Categories |
RELEASED |
|
PRODUCT-263 |
View Attachments When Interacting With Customers Via Amazon Connect Chat |
RELEASED |
|
PRODUCT-1171 |
Agent And Supervisor Dashboards |
RELEASED |
|
PRODUCT-2009 |
Agent Destkop Voicemail - Agent And Queue Voicemail |
RELEASED |
|
PRODUCT-2013 |
Calabrio Integration - Event Busses And Business Logic Hooks |
RELEASED |
|
PRODUCT-2471 |
Email Routing Engine Rebuild |
RELEASED |
Improvements
This release contains the following improvements:
|
Key |
Summary |
Status |
|---|---|---|
|
PRODUCT-236 |
Notes Ui - Improve The Speed Of The Email Editor When It Is Loading |
RELEASED |
|
PRODUCT-258 |
Contact Attribute - Naming For Attribute And Attribute Set Should Be Case Sensitive |
RELEASED |
|
PRODUCT-335 |
Improve Behaviour Of Channel Indicators In Ad Nav Bar |
RELEASED |
|
PRODUCT-342 |
Agent Hierarchy - Only Allow Users To Bulk Export Entities Based On Their Ah Group Or Below |
RELEASED |
|
PRODUCT-357 |
Update Bulk Import File Disposition |
RELEASED |
|
PRODUCT-358 |
Sanitize Tts Script Input During Bulk Import Prompts |
RELEASED |
|
PRODUCT-363 |
Agent Hierarchy - Update Behaviour For Agent Transfers |
RELEASED |
|
PRODUCT-381 |
Banner Recurrence Validations |
RELEASED |
|
PRODUCT-382 |
Contact Flow Attributes - Improvement For Header Wording And Add Attribute Button |
RELEASED |
|
PRODUCT-385 |
Rp Scheduling - To Update The Delete Option To Remove |
RELEASED |
|
PRODUCT-392 |
Agent Hierarchy - Directory List In Interaction Screen Should Display All Agents |
RELEASED |
|
PRODUCT-416 |
Agent Hierarchy - Only Allow Users To Export Entities That Are Of The Same Ah Group Or Below |
RELEASED |
|
PRODUCT-423 |
Allow "\+" Symbol In The Name Of Attribute Sets |
RELEASED |
|
PRODUCT-432 |
Email Editor Toolbar Config - Create Migration Script To Update Toolbar Config To Comply Tinymce-V6 |
RELEASED |
|
PRODUCT-452 |
Agent Hierarchy - Default Directory Created On New Deployment. |
RELEASED |
|
PRODUCT-454 |
Claim Phone Numbers In Ad - Updates To Config > Connect Screen |
RELEASED |
|
PRODUCT-455 |
Claim Phone Numbers In Ad - Updates To User Screen |
RELEASED |
|
PRODUCT-473 |
Chat Interaction - Adding Max 4 Attachment Files In Chat Attachment List |
RELEASED |
|
PRODUCT-488 |
Chat Interaction - Use Antd Dropdown Component Instead Of Antd Popover Component |
RELEASED |
|
PRODUCT-490 |
Chat Interaction - Improve Display Of Attachments |
RELEASED |
|
PRODUCT-514 |
Banner & Event - Create Config Screen For Prompt Types Fe |
RELEASED |
|
PRODUCT-530 |
Improve Ah Filter In User List Screen |
RELEASED |
|
PRODUCT-543 |
3Rd Party Apps - Reduce Height Of Rows In List |
RELEASED |
|
PRODUCT-545 |
3Rd Party Apps - Set Order Of Tabs In Interaction Screen |
RELEASED |
|
PRODUCT-584 |
Improvement - Modify Categories Chat & Email Component Reusable |
RELEASED |
|
PRODUCT-596 |
Message Template - To Have The Remove Confirmation Modal When Delete Non-Assigned Category |
RELEASED |
|
PRODUCT-603 |
Chat Notifications For Agents In Browser. |
RELEASED |
|
PRODUCT-615 |
Email Signatures - Replace Exporting From Csv To Xlsx |
RELEASED |
|
PRODUCT-620 |
Improve Column Widths Of Dispositions List |
RELEASED |
|
PRODUCT-638 |
Update Config/Admin Items That Need To Be Updated Real Time: Fe |
RELEASED |
|
PRODUCT-642 |
Banner & Event - Create Config Screen For Prompt Types Be |
RELEASED |
|
PRODUCT-656 |
Implement Notification Trigger For The Sound For Chat Interactions |
RELEASED |
|
PRODUCT-658 |
Screenpop Event - Set Status To On By Default After Creating A Screenpop Event |
RELEASED |
|
PRODUCT-659 |
Notes - Reduce The Font Size To 14 |
RELEASED |
|
PRODUCT-695 |
Improvement In Unique Name Validation On Several Entities |
RELEASED |
|
PRODUCT-729 |
Agent Status Groups - To Sort The Agent Status Group List Alphabetically By Default |
RELEASED |
|
PRODUCT-774 |
Add Alert To Post-Call Sentiment Analysis While Cl Data Is Loading |
RELEASED |
|
PRODUCT-775 |
Centre Align Real-Time Sentiment Analysis Emoji |
RELEASED |
|
PRODUCT-776 |
Display Grey Neutral Emoji At Beginning Of Call For Real-Time Sentiment Analysis |
RELEASED |
|
PRODUCT-782 |
Display Message When There Is No Post-Call Sentiment Analysis In Contact History |
RELEASED |
|
PRODUCT-821 |
Update The Default Values In Transfer Config Screen |
RELEASED |
|
PRODUCT-824 |
Upgrade Aws Connect Stream Library To V2.4.4 Latest |
RELEASED |
|
PRODUCT-863 |
Infra - Add Actual Connect Service Usage |
RELEASED |
|
PRODUCT-864 |
Frontend - Display Actual Service Usage In Ad |
RELEASED |
|
PRODUCT-919 |
Move Add Attachment On Email Editor Into Tinymce Toolbar |
RELEASED |
Bugs
This release contains the following bug fixes:
|
Key |
Summary |
Status |
|---|---|---|
|
PRODUCT-181 |
Rp Schedules - It Takes Time To Either Enable Scheduling Or Add A Schedule |
RELEASED |
|
PRODUCT-202 |
Outbound Dialler - Records With Changed Disposition Types Not Displayed In Recycle Screen |
RELEASED |
|
PRODUCT-215 |
Agent Desktop Configuration Values Remove The Config Section |
RELEASED |
|
PRODUCT-249 |
Unable To Assign A Personal Phone Number To A User If That Number Was Previously Assigned To A Deleted User |
RELEASED |
|
PRODUCT-250 |
Contact Attributes - Adding Attribute Modal Is Not According To Wireframe |
RELEASED |
|
PRODUCT-252 |
Contact Attribute - Edit Attribute Modal Is Not According To Wireframe |
RELEASED |
|
PRODUCT-256 |
Screenpop - Updating Description To Empty Will Still Shows Previous Description Value |
RELEASED |
|
PRODUCT-261 |
Routing Profiles - Missing Column\(S\) Will Not Trigger Validation |
RELEASED |
|
PRODUCT-262 |
Contact Attribute - The Validation For Add Attribute Unique Name Is Not According To Design |
RELEASED |
|
PRODUCT-268 |
Contact Attribute - Remove Dot Point From Name Instructional Text |
RELEASED |
|
PRODUCT-270 |
Contact Attribute - Validation For Unique Name Attribute Set Is Not According To Wireframe |
RELEASED |
|
PRODUCT-271 |
Opening Hour Page Title Says View Instead Of Edit When Trying To Update An Opening Hour |
RELEASED |
|
PRODUCT-272 |
Contact Attribute - The Instructional Text Of Value Field Within Add Attribute Should Only Show After Attribute Being Selected |
RELEASED |
|
PRODUCT-273 |
Agent Desktop - Personal Did & Medialess Sometimes Gets Removed When Assigning A Different Rp To Multiple Users |
RELEASED |
|
PRODUCT-275 |
Agent Hierarchy Is Still Listed In Upload Template Be |
RELEASED |
|
PRODUCT-278 |
Screenpop Event - The Notification For Create/Edit Event Is Failed However After Refresh The Event Shows |
RELEASED |
|
PRODUCT-299 |
Inconsistencies For Locales |
RELEASED |
|
PRODUCT-310 |
Outbound Call - Submit Button Appears When The Interaction Is On Connecting |
RELEASED |
|
PRODUCT-312 |
Directory Page: Nothing Happens When User Tries To Add Contact After Applying Filter. |
RELEASED |
|
PRODUCT-328 |
Inbox - Queues For Email Are In Infinite Loading Sequence |
RELEASED |
|
PRODUCT-330 |
Screenpop - Agent B Can Only Get Embedded Screenpop After An Interaction Is Transferred |
RELEASED |
|
PRODUCT-332 |
Improvements On Validation Error Messages For Attribute And Attribute Sets |
RELEASED |
|
PRODUCT-337 |
Disposition Callback Date Input Does Not Verify Properly |
RELEASED |
|
PRODUCT-346 |
Screen Pops - Variable Replacement |
RELEASED |
|
PRODUCT-365 |
Banner Events - No Vertical Bar Between Two Values On Column Queuenameorphonenumber When Download Template |
RELEASED |
|
PRODUCT-374 |
Recurring Banner Bugs |
RELEASED |
|
PRODUCT-375 |
Contact History - Cannot Access Detail Of Contact History |
RELEASED |
|
PRODUCT-383 |
Contact Flow Attribute - To Sort Alphabetically The Attribute List Within Add Attribute Set |
RELEASED |
|
PRODUCT-384 |
Email Authentication Setup Fails Due To Incorrect Url From Callback Button |
RELEASED |
|
PRODUCT-388 |
Agent Hierarchy - Routing Profiles List Does Not Display Agent Hierarchy |
RELEASED |
|
PRODUCT-389 |
Contact History - Error In Filtering Data Based On The Agent |
RELEASED |
|
PRODUCT-390 |
Interaction Card - Newer Interaction Card For Task And Its Incoming Card Is Not On Top |
RELEASED |
|
PRODUCT-391 |
Upload Banner Front End Bug- It Shows Previously Selected Ah In Banner Event Box After Successfully Adding An Event. |
RELEASED |
|
PRODUCT-394 |
Prompt - Error Upload File With Missing Language |
RELEASED |
|
PRODUCT-395 |
Contact History - Close Button Is Not At The Top Right Of The Drawer |
RELEASED |
|
PRODUCT-399 |
Contact Attributes - Config > Console App Affected \(Sfdc App\) |
RELEASED |
|
PRODUCT-400 |
Rp, Connect Queue, Disposition - Bulk Import With 40\+ Data Will Not Upload All The Data |
RELEASED |
|
PRODUCT-407 |
Users - Remove Asterisk From Agent Hierarchy Field When Edit Multiple Users |
RELEASED |
|
PRODUCT-408 |
Bugs While Importing Attribute Sets And Recurring Banner |
RELEASED |
|
PRODUCT-414 |
Recurrence Banner: Shouldn'T Upload Duplicate Banner Events Be |
RELEASED |
|
PRODUCT-421 |
Banner Events - End Time Not Updated To 30 Minutes After Set Start Time After The End Time For Same Date |
RELEASED |
|
PRODUCT-424 |
Recurrence Banner: Not Able To Set End Time For The Same Date And Lambda Returning Errors While Editing Time |
RELEASED |
|
PRODUCT-425 |
Bugs Related To Attribute Upload |
RELEASED |
|
PRODUCT-430 |
Dispositions - Attribute "Createdat" Did Not Exist In The Disposition\_Group# Value In The Ddb Table |
RELEASED |
|
PRODUCT-440 |
Disposition Import Created Only One Group - 4 Times |
RELEASED |
|
PRODUCT-444 |
Directory - Search Contact Field Only Showing List Of Agents |
RELEASED |
|
PRODUCT-445 |
Bugs Occurred In Managing Chat Categories |
RELEASED |
|
PRODUCT-446 |
After Doing The The Bulk Upload Of Queue'S To Ad , The Outbound Id Number Field Was Blank. |
RELEASED |
|
PRODUCT-447 |
Ui Issue: Attribute Dropdown Size Has Shrunk While Adding Attribute. Check The Screenshot Attached. |
RELEASED |
|
PRODUCT-456 |
Wrong Repeat Date For Yearly Recurrence Banners |
RELEASED |
|
PRODUCT-460 |
Contact Attribute - Not To Display Contact Attribute Ui Within Contact Card Or Tab If No Attributes Are Set |
RELEASED |
|
PRODUCT-461 |
Prompts - Correct Tts Message With Specific Tags And Attributes Are Being Removed After Saved |
RELEASED |
|
PRODUCT-464 |
Account Dropdown - Remove Padding Between Dual Ringtone And Sign Out When The Reporting Tool Is Not Exist |
RELEASED |
|
PRODUCT-467 |
Edit/Create Users Form Randomly Resets All Fields After X Seconds |
RELEASED |
|
PRODUCT-469 |
Chat Interaction - Textbox Ui - Scroll Shows When User Type More Than Three Lines |
RELEASED |
|
PRODUCT-470 |
Chat Interaction - Input Message Out Of Focus After Inserting Chat Template, Can Not Press Enter Key To Send Message |
RELEASED |
|
PRODUCT-471 |
Chat Interaction - Input Long Text Message Is Not Wrapped Cause Horizontal Scroll Bar Displayed |
RELEASED |
|
PRODUCT-472 |
Chat Interaction - Empty Small Bubble Should Not Be Displayed Next To Agent Message Bubble |
RELEASED |
|
PRODUCT-474 |
Chat Interaction - Toolbar Ui - Toolbar Button State Color And Size |
RELEASED |
|
PRODUCT-475 |
Chat Interaction - Add Button - On Acw, The Add Button Still Active |
RELEASED |
|
PRODUCT-476 |
Chat Interaction - Attachment Ui - Bugs On Hover Attachment |
RELEASED |
|
PRODUCT-477 |
Chat Interaction - Attachment Ui - Display Error On Hover When Attachment Failed To Upload |
RELEASED |
|
PRODUCT-478 |
Chat Interaction - Attachment Ui - Uploaded Attachments Doesn'T Display In Card |
RELEASED |
|
PRODUCT-480 |
Always Hit Api Get Validation Result When Out Of Focus |
RELEASED |
|
PRODUCT-485 |
Opening Hours - Access Admin-Operating Hours-Opening Hours Will Redirect To Add New Opening Hours |
RELEASED |
|
PRODUCT-486 |
Phone Numbers: Clicking On 'Claim A Number' Breaks Dev Environment |
RELEASED |
|
PRODUCT-487 |
Size Too Small For Add Attribute And Add Locale Dialog Box |
RELEASED |
|
PRODUCT-491 |
Scim - Block The Process To Delete User Directly From Endpoint Be |
RELEASED |
|
PRODUCT-493 |
Banner Events - Unable To Edit A Recurrence Banner Event End Date To No End Date |
RELEASED |
|
PRODUCT-494 |
Connect - Filter For Claimable Countries Is Not Working Properly |
RELEASED |
|
PRODUCT-495 |
Contact Attribute - Edited/Added Attribute Will Revert After A Minute On Connect Screen |
RELEASED |
|
PRODUCT-497 |
Claim Phone Number - Make Contact Flow Select Field Searchable |
RELEASED |
|
PRODUCT-500 |
Deleted Attribute Doesn'T Disappear From Page After It Is Successfully Deleted. It Disappears After Contact Attribute Page Is Refreshed. |
RELEASED |
|
PRODUCT-501 |
Add Banner Event: Bugs While Adding Items In The Prompt Type Drop Down |
RELEASED |
|
PRODUCT-506 |
Contact Flow Attributes - Dot Missing At The End Instructional Text |
RELEASED |
|
PRODUCT-507 |
Adding New Email Account Fails Giving Error. |
RELEASED |
|
PRODUCT-511 |
Banner Upload Is Not Working With Custom Prompt Types |
RELEASED |
|
PRODUCT-518 |
Discrepancy In The New Banner Ui \(Day Selection\) |
RELEASED |
|
PRODUCT-522 |
Be - Invoke Lambda Create/Update Rp Version Hit Timeout |
RELEASED |
|
PRODUCT-523 |
Admin & Config Menus - Menu Name 'Agent Hierarchy' And 'Screen Pop & Applications' Should Only Capitalize On First Word |
RELEASED |
|
PRODUCT-525 |
Websocket Issue Occurs, And Creates A Prompt Loop When Changing Values When Trying To Configure Phone Number |
RELEASED |
|
PRODUCT-526 |
Adding Applications Permission Causes A Licence Error On Screen |
RELEASED |
|
PRODUCT-527 |
Applications Screen Fails To Load - Causes Loops And Websocket Issues. |
RELEASED |
|
PRODUCT-529 |
Applications - Inccorect Modal When Trying To Delete Application\(S\) Which Are Not Assigned To App Group |
RELEASED |
|
PRODUCT-531 |
Applications - To Have The Number On Remove Button Per Apps/App Groups Selected |
RELEASED |
|
PRODUCT-534 |
Filter By Category Field Is Missing On Chat Template Page |
RELEASED |
|
PRODUCT-536 |
Dispositions - Displaying Items In List With Different Hierarchy Than The One Assigned To The Logged User |
RELEASED |
|
PRODUCT-538 |
Remove Page Titles Message Template, Chat Template And Message Variables From Their Respective Pages |
RELEASED |
|
PRODUCT-539 |
Manage Chat Categories: Shouldn'T Allow To Create Categories With Only Spaces |
RELEASED |
|
PRODUCT-540 |
Applications - Cosmetic Defects On Application Screens |
RELEASED |
|
PRODUCT-544 |
3Rd Party Apps - Add Instructional Text To Add/Edit App Group Screen |
RELEASED |
|
PRODUCT-546 |
3Rd Party Apps - Ad Displayed Within App Iframe |
RELEASED |
|
PRODUCT-550 |
Applications - The Delete App Modal Is Not According To Design |
RELEASED |
|
PRODUCT-553 |
Application Groups - Select Application Dropdown Has No Instructional Text And Still Showing Selected App After Being Added |
RELEASED |
|
PRODUCT-554 |
Agent Hierarchy Is Not Uploaded When Directory File Is Uploaded Successfully |
RELEASED |
|
PRODUCT-556 |
Ah Warning Message Momentarily Appearing When Updating A Users Profile |
RELEASED |
|
PRODUCT-558 |
Contact Attributes - Contact Attributes Being Displayed Below Tab |
RELEASED |
|
PRODUCT-562 |
Application Groups - Required Validation Issues On Add Application Groups |
RELEASED |
|
PRODUCT-563 |
Applications & App Groups - The Remove Notifications For Apps And App Groups Are Not According To Design |
RELEASED |
|
PRODUCT-565 |
Application Groups - Add Application Field Is Not Multiselect |
RELEASED |
|
PRODUCT-566 |
Applications - Validations For Add/Edit App Is Not According To Design |
RELEASED |
|
PRODUCT-567 |
Clicking On The X In Calendar Icon For Historical Metrics Agent Page Is Causing Page To Go Blank. A Browser Refresh Brings It Back |
RELEASED |
|
PRODUCT-568 |
Applications Permission - Minor Issues On Applications And App Groups |
RELEASED |
|
PRODUCT-569 |
Directory - Open A Directory Group Will Blank If The Permission Is View Only |
RELEASED |
|
PRODUCT-570 |
Rp Bulk Upload - Displaying "Line Number Undefined" When Tab In Sheet It Missing |
RELEASED |
|
PRODUCT-572 |
Banner Event - Recurrence Start & End Time Doesn'T Comply Selected Timezone |
RELEASED |
|
PRODUCT-574 |
Routing Profiles - Rp Page Not Refresh After Successfully Upload Rps |
RELEASED |
|
PRODUCT-575 |
Remove Unassociated Category Will Update The Category List. |
RELEASED |
|
PRODUCT-577 |
Description Is A Text Field With Max 250 Characters. Autosized Height Based On Content Lines |
RELEASED |
|
PRODUCT-581 |
Phone Number Is Dropping The Last Digit |
RELEASED |
|
PRODUCT-583 |
Screenpop - Embedded Screenpop For Email Is Only Showing Within A Small Box |
RELEASED |
|
PRODUCT-589 |
Queue Selector Not Returning Queues Correctly |
RELEASED |
|
PRODUCT-593 |
Not Able To Receive Chat Messages. |
RELEASED |
|
PRODUCT-595 |
Email Template - Blank Category Will Be Shown After Add Category Then Dismiss The Drawer |
RELEASED |
|
PRODUCT-599 |
Application Refreshes To Home Page When Should Persist |
RELEASED |
|
PRODUCT-600 |
Configurating Applications For The First Time Creates T.Map Error |
RELEASED |
|
PRODUCT-601 |
Claimable Countries Should Not Show If Launchdarkly Flag Is Disabled |
RELEASED |
|
PRODUCT-616 |
Banner And Event - Creating A Banner With An Empty Queue Or Phone Number Should Be Prohibited |
RELEASED |
|
PRODUCT-617 |
Banner And Event - \`No End Date\` Doesn'T Get Ticked When User View/Edit The Banner Form |
RELEASED |
|
PRODUCT-618 |
Banner And Event - Failed To Search Prompt Settings Based On User Input \(Be\) |
RELEASED |
|
PRODUCT-619 |
Banner And Event - Generated Text On \`Repeat\` Column Doesn'T Reflect With The Banner'S Data |
RELEASED |
|
PRODUCT-650 |
It Says Directory Successfully Added Rather Than Updated While Editing Exisiting Directory |
RELEASED |
|
PRODUCT-655 |
Screenpop Event - Order Sorting Of Embedded And Tab Screenpop Are Missing |
RELEASED |
|
PRODUCT-660 |
Notes For Chat - Toolbar In Both Textbox And Notes Ui Are Slightly Off Positioned |
RELEASED |
|
PRODUCT-670 |
Disposition Group Name Shouldn'T Appear At The Top Level Within The Modal |
RELEASED |
|
PRODUCT-673 |
Various Bugs On Managing Prompt Types |
RELEASED |
|
PRODUCT-674 |
Be: Prompt Type For Banner Event Should Refer To List Prompt Types |
RELEASED |
|
PRODUCT-685 |
Call & Task - User Not Log Off After Close The Browser On Acw |
RELEASED |
|
PRODUCT-692 |
Remove Scheduledcallbackautoaccept Column From Routing Profile Import/Export Template |
RELEASED |
|
PRODUCT-697 |
Email - Email Container Can Do Horizontal Scrolling If Change The Browser Size On Email Thread |
RELEASED |
|
PRODUCT-699 |
Ocm - Agent Status Incorrectly Changing To Preview When Trying To Set A Not Ready Status |
RELEASED |
|
PRODUCT-700 |
Ocm - Dispositions Not Appearing For Preview Records |
RELEASED |
|
PRODUCT-701 |
Ocm - Dialler Records Not Honouring Acw Timeout |
RELEASED |
|
PRODUCT-702 |
Ocm - Mini-Dashboard Not Displaying Correct Number Of Available Records |
RELEASED |
|
PRODUCT-713 |
Task - Interaction Is Not Dismissed After Change The Status To Not Ready On Acw |
RELEASED |
|
PRODUCT-722 |
Banner Events - Unable To Edit An Event From Recurring To Once |
RELEASED |
|
PRODUCT-728 |
Sfdc - Incorrect Validation For Disposition |
RELEASED |
|
PRODUCT-736 |
Routing Profiles - Rp List Is Not Updated After Change User'S Agent Hierarchy |
RELEASED |
|
PRODUCT-737 |
Routing Profiles - Connect And Email Queue Dropdown Not Showing All Queues Disregard Of Its Ah |
RELEASED |
|
PRODUCT-743 |
Transfer Queue Appearing Twice In Routing Profiles |
RELEASED |
|
PRODUCT-744 |
Incorrect Instructional Text Appearing In User Bulk Upload Screen When Scim Is Off |
RELEASED |
|
PRODUCT-752 |
As A User, I Shouldn'T Have To Refresh Ad After Adding More Statuses In The Agent Status Group Which My Routing Profile Is Assigned To |
RELEASED |
|
PRODUCT-755 |
.Txt Attachment Files Are Not Working |
RELEASED |
|
PRODUCT-756 |
Contact History - Queue Select Field Not Displaying Correct List Of Queues |
RELEASED |
|
PRODUCT-757 |
Dispositions - Disposition Group Not Displaying Correct List Of Queues |
RELEASED |
|
PRODUCT-758 |
Screen Pop Events - Screen Pop Events Not Displaying Correct List Of Queues |
RELEASED |
|
PRODUCT-759 |
Manually Assign Email - Manually Assign Email Popover Not Displaying Correct List Of Queues |
RELEASED |
|
PRODUCT-760 |
Email Config - Email Config Screen Not Displaying Correct List Of Queues |
RELEASED |
|
PRODUCT-761 |
Interaction Screen - Queues Impacted By Ah Group |
RELEASED |
|
PRODUCT-764 |
Agent Status Sync Process Is Triggered During Sync All When Its Flag Is Disabled |
RELEASED |
|
PRODUCT-765 |
Getting 400 Error While Removing Agent Status 'Default' Agent Status Group |
RELEASED |
|
PRODUCT-766 |
Copy Function Inside The Contact Card, Still Say "Copy Transcript". Check The Screenshot Attached |
RELEASED |
|
PRODUCT-767 |
Error When Viewing Agents Assigned Emails \(Error: Invalid Time Value\) |
RELEASED |
|
PRODUCT-768 |
Email - No System Disposition Is Being Set If User Not Select Any Disposition Then Close Browser On Acw |
RELEASED |
|
PRODUCT-769 |
Task - System Disposition Is Being Set Although User Select A Disposition Before Closing The Browser On Acw |
RELEASED |
|
PRODUCT-770 |
Routing Profiles - Failed When Trying To Update A Routing Profile Version |
RELEASED |
|
PRODUCT-781 |
Email Offer - Ad Will Show An Error If Email Offer Is Showing Then Agent Accept Other Interaction \(Call/Chat/Task\) |
RELEASED |
|
PRODUCT-783 |
Misspelling In Instructional Text For Missed Heartbeat Trigger |
RELEASED |
|
PRODUCT-787 |
Prompt - Text For Chat Doesn'T Get Mirrored From Prompt Text To Speech Field |
RELEASED |
|
PRODUCT-788 |
Prompt - Text For Chat Appears Disabled When Override Text For Chat Is Checked |
RELEASED |
|
PRODUCT-789 |
Chat - Customer Get Text With Html Tag Attach |
RELEASED |
|
PRODUCT-790 |
Email Categories - Cannot Save Categories Because Save Button Disable |
RELEASED |
|
PRODUCT-791 |
Message Categories - There Are Two Order Editors Per Each Category |
RELEASED |
|
PRODUCT-792 |
Transfer Queue Is Not Listed When Adding New Routing Profile Version |
RELEASED |
|
PRODUCT-795 |
Duplicate Offline And Meeting Status Appearing In Agent Status Dropdown |
RELEASED |
|
PRODUCT-796 |
Email - Email Is Not Discarded After Clicking The Discard Button When Composing/Replying/Forwarding An Email |
RELEASED |
|
PRODUCT-798 |
Phone Number - Contact Flow Is Not Searchable |
RELEASED |
|
PRODUCT-800 |
Agent Status Not Change To Offline After Close Browser On Available Or Not Ready |
RELEASED |
|
PRODUCT-801 |
Routing Profile - Missing Column For Scheduled Callbacks Auto-Dial Timeout In Export And Import |
RELEASED |
|
PRODUCT-802 |
Banner & Events Using New Naming Conventions For Lambda |
RELEASED |
|
PRODUCT-809 |
Connect Config - Fields Should Not Be Editable When View Only Permission Is Enabled |
RELEASED |
|
PRODUCT-811 |
Front End Bugs For Banner & Events |
RELEASED |
|
PRODUCT-812 |
Filter Options Do Not Work On Banner And Events Page |
RELEASED |
|
PRODUCT-817 |
Routing Profiles - Outbound Campaign Shows Id After Change Ld Flag From Ocm To Contactspace |
RELEASED |
|
PRODUCT-819 |
Status - Agent Status Is Not Change To On Contact If Accept An Interaction While There Is An Email Offer |
RELEASED |
|
PRODUCT-825 |
Agent Status Groups - Groups Are Blank When User Having Permission View Only |
RELEASED |
|
PRODUCT-827 |
Email Queue Selector Shows All By Default, But Then It Is Not An Option To Go Back To |
RELEASED |
|
PRODUCT-829 |
Opening Hours - Cannot Add Day When Permission View & Edit Only |
RELEASED |
|
PRODUCT-830 |
Directory - Cannot Add & Remove Contact When Permission Is View & Edit |
RELEASED |
|
PRODUCT-831 |
Agent Status - Cannot Save When Permission View & Enable Only |
RELEASED |
|
PRODUCT-833 |
Email Still Being Offered Or Assigned To User Even If All Email Permissions Are Disabled From Security Profile. |
RELEASED |
|
PRODUCT-836 |
Call - Interaction Screen Is Not Dismissed After The Call Ended Then Agent Change Status To Not Ready |
RELEASED |
|
PRODUCT-837 |
Directory - Delete Description For A Contact Is Not Working |
RELEASED |
|
PRODUCT-869 |
Missing The Dispositions After Deleting The Attached Agent Hierarchy |
RELEASED |
|
PRODUCT-873 |
Sentiment Analysis Is Still Shown Within The Security Profile Row When The Ld Flag Is Off |
RELEASED |
|
PRODUCT-874 |
Interaction Screen - Unable To Open Ccp After Change On Some Permissions Of Security Profile |
RELEASED |
|
PRODUCT-877 |
Missing Create New User Button |
RELEASED |
|
PRODUCT-878 |
Update Of Multiple Users Is Failing When Scim Is Configured. |
RELEASED |
|
PRODUCT-883 |
Ctr For Customer Profiles Missing Agent And Queue In Fe |
RELEASED |
|
PRODUCT-884 |
Screen Pop Disappearing When Going From Active Call To Admin Tab And Back Again |
RELEASED |
|
PRODUCT-912 |
Transfer Contact Flow Lambda Uses Wrong Accountid |
RELEASED |
|
PRODUCT-916 |
Contact History Showing The Same Number On Different Calls |
RELEASED |
|
PRODUCT-920 |
Change The Return Result Lambda For Banner Event Contact Flow According To The Documentation |
RELEASED |
|
PRODUCT-922 |
Routing Profile Versions Showing When Disabled. |
RELEASED |
|
PRODUCT-923 |
Routing Profile Version Scheduling Showing When Disabled. |
RELEASED |
|
PRODUCT-926 |
Assign To "All" Should Only Be Accessable Through Banners And Events To Agent Hierarchy "Global" Or The First Tier. |
RELEASED |
|
PRODUCT-927 |
Attribute Sets Does Not Allow The Value \+ Which Impacts Using E.164 Format |
RELEASED |
|
PRODUCT-946 |
Upload File - Loading Sequence Not Stop If Discard The File On Uploading |
RELEASED |
|
PRODUCT-949 |
Prompt - Wav Upload Is Failed When The File Has \+ Or & On Its Name. |
RELEASED |
|
PRODUCT-952 |
Event Streaming From Websocket For Updating Config Is Not Sent |
RELEASED |
|
PRODUCT-976 |
Connect - Dragable Icons Is Unable To Be Moved |
RELEASED |
|
PRODUCT-980 |
Acw Timeout State Change Not Updating For Calls |
RELEASED |
|
PRODUCT-982 |
Click On Resume Button Not Working In Active Call Interaction When An Agent Tries To Resume Interaction After Switching Screens. |
RELEASED |
|
PRODUCT-983 |
Ccp Doesn'T Load After Agent Refreshes The Browser |
RELEASED |
|
PRODUCT-984 |
Status Changed To Available Rather Than On Contact When Email Is Not Accepted But Chat Interaction Is Accepted |
RELEASED |
|
PRODUCT-985 |
Status Remains Incoming And Doesn'T Change To Available When Chat And Email Both Are Ringing At The Same Time Where Chat Is Ended But Email Is Not Accepted. |
RELEASED |
|
PRODUCT-986 |
Mini Dashboard - It Is Intermittently Being Pushed Down And Not Visible After A Refresh |
RELEASED |
|
PRODUCT-989 |
After Changing Email Settings And Mailbox Accounts, The Old Addresses Still Show And Emails Do Not Send. |
RELEASED |
|
PRODUCT-990 |
Queue Doesn'T Show In Email Inbox Queue List After Being Assigned To Users Rp |
RELEASED |
|
PRODUCT-992 |
Email Account - Press Enter/Tab After Type A Keyword Should Greys-Out The Box And Still In Focus To Type Next Keyword |
RELEASED |
|
PRODUCT-993 |
Email History - Queues Dropdown Lists All Active Email Queues Instead The One From The Routing Profile |
RELEASED |
|
PRODUCT-994 |
Screen Pops Width Creates Horizonal Scolling Situation |
RELEASED |
|
PRODUCT-1002 |
Agent Statuses Don'T Update In Status Select |
RELEASED |
|
PRODUCT-1003 |
Status - Timer Status Is Looping After Return The Email When It Comes With Call |
RELEASED |
|
PRODUCT-1005 |
Breaking The Current Call Session After Navigate Away |
RELEASED |
|
PRODUCT-1007 |
Task - Incoming Task Will Not Being Displayed On Interaction |
RELEASED |
|
PRODUCT-1008 |
Email Account - Click Back On Edit Email Account Will Be Blank |
RELEASED |
|
PRODUCT-1010 |
Sentiment Analysis - The Icon Is Showing For The Transferred Number |
RELEASED |
|
PRODUCT-1011 |
Contact Attribute - Attribute For Contact Card Can Be More Than Four |
RELEASED |
|
PRODUCT-1017 |
Ocm - Dispositions Not Being Displayed For Preview Campaigns |
RELEASED |
|
PRODUCT-1035 |
Add Feature-Heartbeat Feature Flag Logic For Heartbeat |
RELEASED |
|
PRODUCT-1038 |
Call Transfer - Agent Unable To Do A Multiple Transfers |
RELEASED |
|
PRODUCT-1039 |
Attachment Options Still Appearing In Chat Despite Flag Being Disabled |
RELEASED |
|
PRODUCT-1040 |
Chat - Screen Pop Disappearing When Going From Active Chat To Admin Tab And Back Again |
RELEASED |
|
PRODUCT-1044 |
Screenpop - Added Note Is Discarded After Agent Left The Screen And Back |
RELEASED |
|
PRODUCT-1052 |
Task - Screen Pop Disappearing When Going From Active Task To Admin Tab And Back |
RELEASED |
|
PRODUCT-1053 |
Internall Call - Should Show Only One Panel Connection |
RELEASED |
|
PRODUCT-1054 |
Internall Call - Hide Contact Attributes And Screen Pops |
RELEASED |
|
PRODUCT-1060 |
Email Routing - Incorrect Reorder Rules Behavior |
RELEASED |
|
PRODUCT-1072 |
Internall Call - Inbound Call Should Show The Agent Caller Name |
RELEASED |
|
PRODUCT-1073 |
Call - Timer Within The Call Card Is Reset If Agent Reload The Page While In Acw |
RELEASED |
|
PRODUCT-1075 |
Directory - Adding New Directory Is Not Updated Automatically On List |
RELEASED |
|
PRODUCT-1078 |
Bulk Editing On Users Is Failing |
RELEASED |
|
PRODUCT-1079 |
Synching Data On Service Quota Is Not Working |
RELEASED |
|
PRODUCT-1092 |
System Api - Scim Get Users Endpoint Timeout |
RELEASED |
|
PRODUCT-1093 |
Be : Bulk Editing On Users Is Failing |
RELEASED |
|
PRODUCT-1094 |
Ocm - Recycle Leads Not Adding Up |
RELEASED |
|
PRODUCT-1096 |
Interaction Screens Breaking After Agent Closes The Chat Interaction |
RELEASED |
|
PRODUCT-1119 |
Status - Timer Status Is Looping After Return The Email When It Comes With Call |
RELEASED |
|
PRODUCT-1120 |
System Api - Scim Get Users Endpoint Timeout |
RELEASED |
|
PRODUCT-1143 |
Disposition - Disposition Is Shown For Agent B After Agent A End The Call To Agent B While Customer Is On Hold |
RELEASED |
|
PRODUCT-1181 |
Task Templates - Create Task Template With Default Fields Will Send Extra Data |
RELEASED |
|
PRODUCT-1194 |
Disposition - Agent B Did Not Get Disposition After Receive A Transfer Call From Agent A |
RELEASED |
|
PRODUCT-1197 |
Ad Fe - Wrong Format For Callback Date Dialler Calls |
RELEASED |
|
PRODUCT-1383 |
Banner Events - Failed To Add And Save The Prompt Type |
RELEASED |
|
PRODUCT-1460 |
Supervisor Dashboard - Fix Barge And Monitor Permission |
RELEASED |
|
PRODUCT-1462 |
Permission For Tasks Are Displayed Twice In Sp |
RELEASED |
|
PRODUCT-1463 |
End Task Should Not Be Displayed On Task Until And Unless User Accept The Task |
RELEASED |
|
PRODUCT-1470 |
When Rp Count Is Too High, The |
RELEASED |
|
PRODUCT-1471 |
Menu Options Are Not Displayed As Per Sp |
RELEASED |
|
PRODUCT-1472 |
Agent Status Group - Available Routing Profiles Aren'T Filtered By Agent Hierarchy On Add/Edit Page |
RELEASED |
|
PRODUCT-1494 |
Filter The Task Template List Based On Agent Hierarchy |
RELEASED |
|
PRODUCT-1509 |
Application Integration Administration |
RELEASED |
|
PRODUCT-1523 |
Email History - Discard Queue Within The Queue Dropdown Cannot Be Selected |
RELEASED |
|
PRODUCT-1534 |
Unable To Transfer Task To Other Agent |
RELEASED |
|
PRODUCT-1537 |
Connect Queues - Permission View Only Will Still Be Able To Edit The Max Contacts In Queue |
RELEASED |
|
PRODUCT-1549 |
Postman Should Throw Error When Feature Flag Is Off For Task Template |
RELEASED |
|
PRODUCT-1581 |
Inserting Data Error On Sqlite Due To Missing Primary Key |
RELEASED |
|
PRODUCT-1586 |
Wrong Behaviour When Supervisor Disconnect Customer From The Barge In Screen |
RELEASED |
|
PRODUCT-1587 |
Timer Issues During Barged In |
RELEASED |
|
PRODUCT-1589 |
Unable To Change Agent Status When On Connected |
RELEASED |
|
PRODUCT-1599 |
Join Swap Button Not Showing When A Participant Set To On Hold |
RELEASED |
|
PRODUCT-1627 |
Assign To Not Filtering In Create Task Screen |
RELEASED |
|
PRODUCT-1628 |
Contact Attribute Screen Pop Not Displayed For Emails |
RELEASED |
|
PRODUCT-1630 |
Dispositions Not Working As Per The Direction Selected |
RELEASED |
|
PRODUCT-1652 |
By Default Top Most Queue Should Be Selected Under Inbox Email Queue Dropdown |
RELEASED |
|
PRODUCT-1692 |
Application Integration - Validation For Imssing Name Should Be Required Field. |
RELEASED |
|
PRODUCT-1695 |
End Chat Should Not Be Displayed On Chat Until And Unless User Accept The Chat |
RELEASED |
|
PRODUCT-1697 |
Email Routing - Unable To Click On Checkbox On Search By Name |
RELEASED |
|
PRODUCT-1710 |
Container - Queue Dashboard Empty Due To Error During Update From Hierarchy Ddb Table |
RELEASED |
|
PRODUCT-1730 |
Cannot Call Ireland Number From Agent Desktop. |
RELEASED |
|
PRODUCT-1737 |
Outbound Cli Not Working As Per Sp Permission Enabled |
RELEASED |
|
PRODUCT-1740 |
Routing Profiles - Auto-Accept Option For Outbound Dialler Still Be Shown Although The Flag Is Disabled |
RELEASED |
|
PRODUCT-1743 |
Call Interaction - Reject A Call Will Change The Status To Init |
RELEASED |
|
PRODUCT-1752 |
Authenticate Email Failed Due To Invalid Url And Query String Parameter |
RELEASED |
|
PRODUCT-1754 |
Scim - Upload Button Not Enabled When User Create Permission Is Unchecked |
RELEASED |
|
PRODUCT-1756 |
Default Email Routing Rule Missing |
RELEASED |
|
PRODUCT-1759 |
After Accepting The Email Still It Shows The Same Email Offered Again |
RELEASED |
|
PRODUCT-1760 |
Email Is Not Displayed In Basic Email Queue , Showing Only On All Queues |
RELEASED |
|
PRODUCT-1761 |
Refresh The Page- Active Interactions Are Gone |
RELEASED |
|
PRODUCT-1762 |
Accept The Email Still It Is Shown In All Queues Until Refreshed |
RELEASED |
|
PRODUCT-1768 |
Email Routing - Failed When Trying To Create An Email Routing Rule |
RELEASED |
|
PRODUCT-1770 |
Heartbeat Auto Offline Doesn'T Work Properly |
RELEASED |
|
PRODUCT-1771 |
Add Existing Contact Name To Directory Via Excel Should Throw Duplicate Validation Error |
RELEASED |
|
PRODUCT-1774 |
Routing Profile Versioning On Maintenance Page Still Showing |
RELEASED |
|
PRODUCT-1775 |
Directory Still Available In Ad Although The Flag In Disable In Ld |
RELEASED |
|
PRODUCT-1777 |
Data Not Getting Refreshed Within Create Task Form When Clicked On Back Button |
RELEASED |
|
PRODUCT-1778 |
Wrong State When Agent Reject Task |
RELEASED |
|
PRODUCT-1779 |
Wrong Timer Behaviour When Task Is Connected |
RELEASED |
|
PRODUCT-1780 |
Wrong Status When Agent Miss The Task |
RELEASED |
|
PRODUCT-1781 |
Contact History - Record For Call Transfer Not Showing The Transferred Agent/Queue/External Number |
RELEASED |
|
PRODUCT-1782 |
Task Not Getting Closed When Manually Changing The Status From After Contact Work To Available |
RELEASED |
|
PRODUCT-1783 |
Chat Transfer - Header For Chat Will Show Wrong Data After Calling An Agent |
RELEASED |
|
PRODUCT-1784 |
Call Interaction - Call Card Is Not On Focus State Although It Is Selected If Agent Has Multiple Interactions |
RELEASED |
|
PRODUCT-1787 |
Supervisor Dashboard Not Getting Data When User Has 2 Security Profiles |
RELEASED |
|
PRODUCT-1788 |
Contact History - Chat Is Recorded With Multiple Names If Agent Have Multiple Interactions |
RELEASED |
|
PRODUCT-1789 |
Multiple Edit Not Working On Connect Queues |
RELEASED |
|
PRODUCT-1790 |
Missing Validation In Create Task From Task Template |
RELEASED |
|
PRODUCT-1791 |
Wrong Year Displayed Under Task In Ccp |
RELEASED |
|
PRODUCT-1793 |
Email Interaction - No Email Offer If Agent Have One Active Email Interaction |
RELEASED |
|
PRODUCT-1794 |
Failed To Upload File In Chat Interaction |
RELEASED |
|
PRODUCT-1795 |
Chat Template Displayed For Other Active Chat Interactions As Well |
RELEASED |
|
PRODUCT-1797 |
Open In New Window Not Working For Chat Template And Insert Link In Chat Interaction |
RELEASED |
|
PRODUCT-1798 |
Acw Timer Displayed Wrongly In Toolbar |
RELEASED |
|
PRODUCT-1800 |
Inbox & Email History - Discard Queue Is Showing Under The Reassign To Queue Options |
RELEASED |
|
PRODUCT-1801 |
Email History - Button Assign Within Assign Confirmation Pop-Up Is Malfunction |
RELEASED |
|
PRODUCT-1802 |
Inbox - Button Undo Is Malfunction When Trying To Cancel An Email Assignment |
RELEASED |
|
PRODUCT-1803 |
Outboundcampaigngroups Missing From Rp Excel Template |
RELEASED |
|
PRODUCT-1807 |
Prompt - Create New Folder On S3 Wav Manager Is Not Fecthing Automatically |
RELEASED |
|
PRODUCT-1808 |
Chat Interaction - Click Close Contact When On Acw Will Not Change The Status |
RELEASED |
|
PRODUCT-1809 |
Chat Interaction - Reject A Chat Interaction Then Accept It After Reoffered Will Show The Acw Timeout |
RELEASED |
|
PRODUCT-1810 |
Opening Hours And Outbound Phone Number Not Shown In Connect Queue List |
RELEASED |
|
PRODUCT-1811 |
Security Profile - Phone Permission Still Showing Despite Phone Ff Disable |
RELEASED |
|
PRODUCT-1813 |
Feature Flag - Impact When Email-Auto-Reply Disable Not Perfect |
RELEASED |
|
PRODUCT-1814 |
Queue Record Not Getting Update When New Row Is Added With The Existing Queue Name In Excel |
RELEASED |
|
PRODUCT-1815 |
Feature Flag - When "Chat-Attachment" Is Disable, Agent Still Can Sent Attachment On Chat |
RELEASED |
|
PRODUCT-1817 |
Call Interaction - Interaction Is Closing By Itelf After It Reaches Acw |
RELEASED |
|
PRODUCT-1818 |
Upload Error Notification - "Something Went Wrong. Failed To Get Hierarchy Import Status." |
RELEASED |
|
PRODUCT-1819 |
Routing Profiles - Auto-Accept Option For Email Still Be Shown Despite The Flag Is Disable |
RELEASED |
|
PRODUCT-1820 |
Templates - When Ff Feature-Email Disable Target Url Still Go To Email Template |
RELEASED |
|
PRODUCT-1821 |
Discard Queue Should Not Be Displayed Under Queue Selection In Disposition |
RELEASED |
|
PRODUCT-1823 |
Not All Active Queues Are Displayed In Dispositions |
RELEASED |
|
PRODUCT-1824 |
Prompt - S3 Audio Library Radio Button Not Disabled With Permission View Only |
RELEASED |
|
PRODUCT-1825 |
Displaying Variable Name Instead Of Actual Value In Email Template |
RELEASED |
|
PRODUCT-1827 |
Customer Profile - Customer Profile Default Phone Search Doesn'T Return Any Value |
RELEASED |
|
PRODUCT-1828 |
Task Interaction - Status Rejected Contact For Incoming Task Does Not Have Countdown Timer |
RELEASED |
|
PRODUCT-1829 |
Prompt - Inconsistent Ssml Default Value When Change Prompt Audio Into Tts |
RELEASED |
|
PRODUCT-1830 |
Prompt - Tts Value Is Not Cleared After Change To Prompt Audio |
RELEASED |
|
PRODUCT-1831 |
Chat - Draggable File Attachment Failed When Ff Chat-Draggable Enable |
RELEASED |
|
PRODUCT-1832 |
Routing Profiles - Auto-Accept Option For Schedule Callback Still Be Shown Despite The Flag Is Disable |
RELEASED |
|
PRODUCT-1834 |
Supervisor Dashboard Wont' Show As Default While Application Group "All Users" Checked "Open Apps On Initial Load" |
RELEASED |
|
PRODUCT-1835 |
\[Infra\] Missing The Required Security Profile Type When Creating It |
RELEASED |
|
PRODUCT-1837 |
Test Rule Throwing Error Without Subject Entered |
RELEASED |
|
PRODUCT-1838 |
Contact History - When "Api-Call-Recording" Ff Is Disable , Still Showing Recording |
RELEASED |
|
PRODUCT-1840 |
Status Of Queue Getting Changed On Edit |
RELEASED |
|
PRODUCT-1842 |
Sync Agent Status - Failed To Sync Agent Status On Maintenance Page |
RELEASED |
|
PRODUCT-1843 |
Real Time Sentiment Analysis - Not Always Sent The Analysis |
RELEASED |
|
PRODUCT-1844 |
Revamp References List Under Contact History |
RELEASED |
|
PRODUCT-1845 |
Screen Pops Delete Got Internal Server 500 |
RELEASED |
|
PRODUCT-1846 |
Call Interaction - When We Pause Recording We Can'T Resume. |
RELEASED |
|
PRODUCT-1848 |
Banners With Same Time And Assign To Should Not Be On At The Same Time |
RELEASED |
|
PRODUCT-1849 |
When Monitoring Call, The Agent Data In Supervisor Dashboard Still Says "Available" Instead Of Monitoring |
RELEASED |
|
PRODUCT-1852 |
Agent Hierarchy Throwing 400 Error |
RELEASED |
|
PRODUCT-1853 |
Auto Response Template Showing Records For All Hierarchy Levels |
RELEASED |
|
PRODUCT-1854 |
Email Offer - If The Auto Accept Is Active, Agent Will Get Email More Than The Max Email |
RELEASED |
|
PRODUCT-1855 |
Agent Hierarchy Dropdown In Phone Number Shows Wrong List |
RELEASED |
|
PRODUCT-1856 |
Service Quota - Voice/Chat/Task Queues : Persistent Alert Not Showing When Queue Service Quota Is Reached |
RELEASED |
|
PRODUCT-1857 |
Service Quota - Voice/Chat/Task Queues : Persistent Alert Not Showing When Bulk Import From Xlsx |
RELEASED |
|
PRODUCT-1858 |
Service Quota - Security Profile : Persistent Alert Not Showing When Queue Service Quota Is Reached |
RELEASED |
|
PRODUCT-1859 |
Service Quota - Routing Profile Queues : Cannot Display The Current Quota |
RELEASED |
|
PRODUCT-1860 |
Agent Should Not Be Allowed To Add More Records When Service Quota Is Reached On Changing Agent Hierarchy |
RELEASED |
|
PRODUCT-1862 |
Contact History Info - Disposition Info Not Recorded Correctly |
RELEASED |
|
PRODUCT-1863 |
Heartbeat - Available Status Not Change To Offline |
RELEASED |
|
PRODUCT-1864 |
Service Quota - Word "Here" On Alert Pop-Up Doesn'T Indicate A Text Link |
RELEASED |
|
PRODUCT-1865 |
Scheduled Callback - Cannot Receive Call From Scheduled Callback Via Postman |
RELEASED |
|
PRODUCT-1866 |
Heartbeat - Not Ready Status Not Change To Offline |
RELEASED |
|
PRODUCT-1867 |
Task - Add Additional Information For Schedule Time |
RELEASED |
|
PRODUCT-1868 |
Theme - Unable Select The Uploaded Image On Edit Logo & Splash |
RELEASED |
|
PRODUCT-1869 |
Supervisor Dashboard - Prevent Re-Render If The Current Data Is Equal With Previous Data |
RELEASED |
|
PRODUCT-1870 |
Routing Profile - Inconsistent Input Box Style On Add Rp Screen |
RELEASED |
|
PRODUCT-1871 |
Chat Interaction - Reject A Chat From Incoming Card Will Change The Status To Missed |
RELEASED |
|
PRODUCT-1872 |
Routing Profile Queue - Able To Delete Queues When There Are Open Contacts |
RELEASED |
|
PRODUCT-1873 |
Heartbeat - Acw Chat Not Set Disposition |
RELEASED |
|
PRODUCT-1874 |
Task - Update References During Save Ongoing Task Was Not Reflected In Contact History |
RELEASED |
|
PRODUCT-1875 |
Disposition - If Feature Email Flag Is Disabled, Agent Still Can See Id For Email Queue |
RELEASED |
|
PRODUCT-1877 |
Config - Missing Default Value Of Interactions Config |
RELEASED |
|
PRODUCT-1878 |
System Api - Unable To Delete Attribute Sets |
RELEASED |
|
PRODUCT-1879 |
System Api - Failed To Patch Attribute Sets |
RELEASED |
|
PRODUCT-1880 |
Performance Issue - When Go To History Email Page , Cpu 100% |
RELEASED |
|
PRODUCT-1881 |
Email Interaction - Acw Timer Is Not Working For Email |
RELEASED |
|
PRODUCT-1882 |
Email Interaction - Interaction Is Closing Itself After Reaching Acw If There Is An Email Offer |
RELEASED |
|
PRODUCT-1883 |
When Supervisor Goes On Hold In Barge In Call Other Buttons Should Be Disabled |
RELEASED |
|
PRODUCT-1884 |
500 Error On Screen Pop Event |
RELEASED |
|
PRODUCT-1886 |
Task - Error When Multiple Interaction With Email |
RELEASED |
|
PRODUCT-1889 |
Email Interaction - Date And Time For Agent'S Reply Is Incorrect |
RELEASED |
|
PRODUCT-1890 |
Disposition - Transfer Call, Agent B Doesn'T Receive Disposition Pop Up |
RELEASED |
|
PRODUCT-1891 |
Issue With Screen Pop Events Chats - Screen Going Blank For Ad |
RELEASED |
|
PRODUCT-1892 |
Issue With Screen Pop Event - Call And Task |
RELEASED |
|
PRODUCT-1894 |
Opening Hours Not Displayed As Per Agent Hierarchy |
RELEASED |
|
PRODUCT-1895 |
Screen Pop Events - Channel For Email Is Disabled When Set The Event On Ended |
RELEASED |
|
PRODUCT-1896 |
Screen Pop Events - Embedded Screen Pop For Compose Is Showing Although The Channel Set To Inbound Only |
RELEASED |
|
PRODUCT-1900 |
Wrong Status Shown On Agent To Agent Dialling |
RELEASED |
|
PRODUCT-1901 |
Getting Error Couldn'T Load Directory |
RELEASED |
|
PRODUCT-1904 |
Task Create - Scheduled Time Maximum 6 Days |
RELEASED |
|
PRODUCT-1906 |
Email O365 - Can'T Respond Email Due To Incorrect Internet Message Id |
RELEASED |
|
PRODUCT-1907 |
Unable To Perform Action On Email In Interaction Screen When Email Labels Are Removed |
RELEASED |
|
PRODUCT-1908 |
Service Quota - Number Of Current Quota Not Reflecting The Correct Data |
RELEASED |
|
PRODUCT-1911 |
Contact Attributes For Task Not Shown Until We Click On The Contact Details Tab. |
RELEASED |
|
PRODUCT-1912 |
Inbox - Sla Timer Within The Inbox List Is Not Counting |
RELEASED |
|
PRODUCT-1914 |
Mini Dashboard Shows Task From The Queue Which Are Not Assigned To Agent Rp |
RELEASED |
|
PRODUCT-1915 |
Task Duration Not Shown In Agent Dashboard |
RELEASED |
|
PRODUCT-1916 |
Outbound Dialler Channel Is Not Enabled Or Showing In Rp, But Still Shows In Mini Dash |
RELEASED |
|
PRODUCT-1917 |
Edit Queues In Ad Is Disabling Queues In Connect |
RELEASED |
|
PRODUCT-1927 |
Issue With Task Schedule In Create Task From Task Template |
RELEASED |
|
PRODUCT-1928 |
Queues - Upload Button Is Shown Next To Add New Button |
RELEASED |
|
PRODUCT-1929 |
Routing Profile Queue - Able To Delete Queues When There Open Contacts |
RELEASED |
|
PRODUCT-1931 |
Screen Pop Should Stay Until The Interaction Is Closed |
RELEASED |
|
PRODUCT-1932 |
Ad Supervisor Dashboard Agent Tab Is Very Slow To Load, Or Does Not Load The Agents Correctly |
RELEASED |
|
PRODUCT-1933 |
Agent Dashboard - Agent Data Is Not Populated Consistently |
RELEASED |
|
PRODUCT-1949 |
Email Queues - Service Quota Alert Is Showing When Open Email Queues |
RELEASED |
|
PRODUCT-1958 |
Chat & Task Interaction - New Chat Bagde Is Having Late Response To Dismiss |
RELEASED |
|
PRODUCT-1959 |
Chat & Task Interaction - Status Is Change To Available After Accept Chat/Task While There Is An Email Offer |
RELEASED |
|
PRODUCT-1964 |
Application Integration - Scope For Event Closures Is Not Visible When Agent Use Primary Element Text: Light |
RELEASED |
|
PRODUCT-1966 |
Queue Dashboard Should Be Sort By Queue Name By Default |
RELEASED |
|
PRODUCT-1972 |
Prompt - Upload Wav File To S3 Failed Due To Access Denied |
RELEASED |
|
PRODUCT-1973 |
Mac -Screen Pop Event Not Opening In New Window |
RELEASED |
|
PRODUCT-1974 |
Notes Not Getting Refreshed When Multiple Transfer Of Interaction Is Done |
RELEASED |
|
PRODUCT-1976 |
Remove Options For Customer And Agent When Supervisor Goes On Hold |
RELEASED |
|
PRODUCT-1978 |
Prompt - Upload Many Wav Files From Folder Causing Error Notification |
RELEASED |
|
PRODUCT-1980 |
Missing Precise Mode In Outbound Dialler |
RELEASED |
|
PRODUCT-1981 |
Email Status Not Changing To On Contact After The Email Is Accepted. |
RELEASED |
|
PRODUCT-1982 |
Performance Issue In Querying Attributes & Attribute Sets |
RELEASED |
|
PRODUCT-1985 |
Status - Status Remains In Incoming After The Email Offer Time-Out |
RELEASED |
|
PRODUCT-1990 |
Test Rule Displayed Twiced In Email Routing |
RELEASED |
|
PRODUCT-1991 |
Manage Wav Files Throwing Error In Prompts |
RELEASED |
|
PRODUCT-2002 |
Downloaded Template Unable To Use, Saying File Format Or File Extension Is Not Valid |
RELEASED |
|
PRODUCT-2017 |
Getting Access Denied 403 When Accessing Get Email Signatures Endpoint For Some Users |
RELEASED |
|
PRODUCT-2020 |
Agent Status Can'T Be Update Error Message Is Displayed |
RELEASED |
|
PRODUCT-2035 |
Cpp Not Initializing Within Ad With --Test-Third-Party-Cookie-Phaseout Chrome Flag |
RELEASED |
|
PRODUCT-2052 |
Enabling Auto Accept On Task Channel In An Routing Profile Causes Voice Channel To Follow Auto Accept |
RELEASED |
|
PRODUCT-2059 |
Stop And Start Record Button Not Working In Call |
RELEASED |
|
PRODUCT-2085 |
Users - Endpoints Not Protected Based On Its Permissions |
RELEASED |
|
PRODUCT-2100 |
Normal Call Is Also Getting Listed In Voicemail List |
RELEASED |
|
PRODUCT-2102 |
Unable To Access Ad When User View Permission Is Revoked |
RELEASED |
|
PRODUCT-2104 |
Call Should Be Directed To Ad When Customer Select Voicemail Option In Ivr |
RELEASED |
|
PRODUCT-2105 |
Sync Not Working |
RELEASED |
|
PRODUCT-2109 |
Attribute Sets Not Retrieving Full List Of Attributes From The Be |
RELEASED |
|
PRODUCT-2110 |
Voicemail Should Not Be Shown When Queue Is Not There In Rp |
RELEASED |
|
PRODUCT-2111 |
Counter For New Vm Is Not Getting Updated Automatically For Vm |
RELEASED |
|
PRODUCT-2112 |
Add Email Signature Is Not Responding |
RELEASED |
|
PRODUCT-2120 |
When The Page Is Refreshed , Email Signature And Other Options Are Gone |
RELEASED |
|
PRODUCT-2121 |
Only Signatures Attached To Queues That Agent Has Should Be Displayed In Email |
RELEASED |
|
PRODUCT-2122 |
Getting Forbidden Error When Getting Email Account Details From O365 |
RELEASED |
|
PRODUCT-2124 |
Getting Errors -When Agent Doesn'T Have View Permission For Phone Number |
RELEASED |
|
PRODUCT-2128 |
Voicemail Are Not Getting Displayed In The List |
RELEASED |
|
PRODUCT-2129 |
Upload Not Working For All Menu Options |
RELEASED |
|
PRODUCT-2130 |
"Failed To Get All Attribute Sets!" Error For Attribute And Attributes Sets |
RELEASED |
|
PRODUCT-2132 |
Unable To Transfer Chat With Basic Security Permissions |
RELEASED |
|
PRODUCT-2133 |
Service Quota - The Page Is Accessible Via Url When Permission View Is Disabled |
RELEASED |
|
PRODUCT-2134 |
Security Profiles - Permissions For Application Should Not Be Dependent To Permissions Screen Pops |
RELEASED |
|
PRODUCT-2137 |
Connect - No Permission Alert If Access Connect Page Via Url |
RELEASED |
|
PRODUCT-2138 |
Maintenance - No Permission Alert If Access Maintenance Page Via Url |
RELEASED |
|
PRODUCT-2139 |
Email Account - No Permission Alert If Access Email Account Page Via Url |
RELEASED |
|
PRODUCT-2141 |
Transfer - No Permission Alert If Access Transfer Page Via Url |
RELEASED |
|
PRODUCT-2142 |
Screen Pop & Applications - No Permission Alert For Screen Pop And Application Page If Access Via Url |
RELEASED |
|
PRODUCT-2143 |
Application Integration - The Page Is Accessible If Access Via Url With No Permission For It |
RELEASED |
|
PRODUCT-2144 |
Voicemail Not Showing When The Count Is Reached More Than 25 In The List |
RELEASED |
|
PRODUCT-2145 |
Agent Status - No Permission Alert If Access The Page Via Url |
RELEASED |
|
PRODUCT-2146 |
Agent Status Groups - The Screen Redirected To Other Admin Screen If Access Via Url |
RELEASED |
|
PRODUCT-2148 |
Email Signatures - The Screen Is Redirected To Other Admin Page If Access Via Url |
RELEASED |
|
PRODUCT-2149 |
Routing Profiles - The Screen Redirected To Other Admin Page If Access Via Url |
RELEASED |
|
PRODUCT-2150 |
Contact Flow Attributes - The Screen Redirected To Othe Admin Page If Access Via Url |
RELEASED |
|
PRODUCT-2151 |
Operating Hours - Opening Hours Still Be Able To Be Accessed Via Url And Banner Events Have No Permission Alert |
RELEASED |
|
PRODUCT-2152 |
Directory - The Screen Redirected To Other Admin Page If Access Via Url |
RELEASED |
|
PRODUCT-2161 |
Banner Prompt Settings Displays The Prompt Id, Expect To Display The Prompt Name |
RELEASED |
|
PRODUCT-2166 |
Routing Profile Version Schedules Not Changing |
RELEASED |
|
PRODUCT-2186 |
Single Quote Causing Sqlite Error In Container |
RELEASED |
|
PRODUCT-2189 |
Unable To Update User With New Routing Profile |
RELEASED |
|
PRODUCT-2199 |
Negative Acw Timeout For Interactions |
RELEASED |
|
PRODUCT-2203 |
Second Email Getting Auto Accepted When The Max Email Set Per Agent Is 1 |
RELEASED |
|
PRODUCT-2227 |
Container Issue On Sqlite During Inserting Or Updating Contact Records |
RELEASED |
|
PRODUCT-2235 |
Agent Status Should Remain On Contact During Multiple Active Interactions |
RELEASED |
|
PRODUCT-2238 |
Publish Supervisor Dashboard If Ah Ld Flag Disabled, Allow All Information Accordingly |
RELEASED |
|
PRODUCT-2243 |
Email Sender Address Alias Name Includes Special Chars And Phone Number Are Not Processing |
RELEASED |
|
PRODUCT-2319 |
Email Interaction - Content Is Missing If Go To Other Interaction After Sending A Reply |
RELEASED |
|
PRODUCT-2325 |
Interaction - Email Interaction Is Closed After Accept A Call |
RELEASED |
|
PRODUCT-2326 |
Compose - Queue List Are Not Sorted Alphabetically |
RELEASED |
|
PRODUCT-2428 |
Phone Number Migration Fails To Add "Phonenumbercategory" |
RELEASED |
Security
|
Key |
Summary |
Status |
|---|---|---|
|
PRODUCT-2085 |
Users API endpoint should honour Service Profile permissions. |
RELEASED |
|
PRODUCT-2138 |
Maintenance - No permission alert if access maintenance page via url |
RELEASED |
|
PRODUCT-2139 |
Email account - No permission alert if access email account page via url |
RELEASED |
|
PRODUCT-2137 |
Connect - No permission alert if access connect page via url |
RELEASED |
|
PRODUCT-2141 |
Transfer - No permission alert if access transfer page via url |
RELEASED |