AD-2023.1.3
We are pleased to announce the release of Agent Desktop 2023.1.3 which is an improvement and bug release.
Improvements
This release contains the following improvements:
Key | Summary | Status |
|---|---|---|
PRODUCT-2180 | Improved the way Email Auto-Replies are configured to determine which action to take | RELEASED |
PRODUCT-2183 | Improved the permission options within Security Profiles to align with the required permissions to show dashboard metrics | RELEASED |
PRODUCT-2220 | Improved the way Voicemail displays the contact name in if calling phone number is configured as a contact in the directory | RELEASED |
PRODUCT-2246 | Improved the way Voicemail displays the Contact ID of for the Voicemail within the detail page | RELEASED |
PRODUCT-2373 | Improved the way configured applications can parse dynamic values | RELEASED |
PRODUCT-2459 | Improved the way pagination operates to allow better usability when email mailboxes have larger volumes across multiple pages. | RELEASED |
Bug fixes
This release contains the following fixes for:
Key | Summary | Status |
|---|---|---|
PRODUCT-2098 | Fixed an issue were the Send Button from being disabled, which occured when a missed heartbeat occured. | RELEASED |
PRODUCT-2140 | Fixed an issue to show an alert if trying to access theme page via direct url. | RELEASED |
PRODUCT-2147 | Fixed an issue to show an alert if trying to access the templates page via direct url. | RELEASED |
PRODUCT-2156 | Fixed an issue were a task template error which occured when a Security Profile has basic permissions. | RELEASED |
PRODUCT-2161 | Fixed an issue where the Banner & Event and Queue configuration displayed the object id, rather than the object name. | RELEASED |
PRODUCT-2165 | Fixed an issue where you could not save the Routing Profile when OCM is enabled, but no Outbound Campaign Group campaign is selected, even if the Outbound Dialler channel type is disabled. | RELEASED |
PRODUCT-2170 | Fixed an cosmetic error on the Prompt upload screen. | RELEASED |
PRODUCT-2179 | Fixed an issue where bulk upload is still showing if no S3 .wav the Security Profile has no permissions. | RELEASED |
PRODUCT-2190 | Fixed an issue causing duplicate routing profile versions on the default Routing Profile version. | RELEASED |
PRODUCT-2201 | Fixed an issue were the Incorrect year is showing for new voicemails. | RELEASED |
PRODUCT-2219 | Fixed an issue were the description on the discard modal was not cleared. | RELEASED |
PRODUCT-2239 | Fixed an issue were a user has been logout successfully, but a token request was returning a bad request. | RELEASED |
PRODUCT-2243 | Fixed an issue were sending an email failed when the mail-to address “alias” included special characters. | RELEASED |
PRODUCT-2244 | Fixed an issue were the voice call duration was not shown in then Agent Dashboard | RELEASED |
PRODUCT-2272 | Fixed an issue were the Queues page was taking too long to load if the Security Profile did not have all Opening Hours permissions. | RELEASED |
PRODUCT-2274 | Fixed an issue were email auto response templates were showing ID rather than the name if the Security Profile did not have all Auto Response template permissions. | RELEASED |
PRODUCT-2319 | Fixed an issue were email content was missing if users selected another interaction immediately after sending a reply. | RELEASED |
PRODUCT-2321 | Fixed an issue were email interactions were being automatically closed after replying to the email. | RELEASED |
PRODUCT-2325 | Fixed an issue were email interactions were being automatically closed after accept a call. | RELEASED |
PRODUCT-2326 | Fixed an issue were Queue lists were not sorted alphabetically. | RELEASED |
PRODUCT-2336 | Fixed an issue were the email text editor will not close after sending a reply if a missed heartbeat occured. | RELEASED |
PRODUCT-2353 | Fixed an issue were delete parent levels within Agent Hiearachy did not discard the configured child levels. | RELEASED |
PRODUCT-2360 | Fixed an issue were the ACW timer should continue counting the remaining time after page refresh for Voice, Chat and Task interaction types. | RELEASED |
PRODUCT-2366 | Fixed an issue were a user could not create Routing Profile Version, which was due to a missing schedule record object on the default Routing Profile Version. | RELEASED |
PRODUCT-2367 | Fixed an issue which may have caused some email mailboxes to not process inbound emails. | RELEASED |
PRODUCT-2370 | Fixed an issue were during Agent hierarchy configuration, the original text entered, would be saved regardless if it was edited before saving. | RELEASED |
PRODUCT-2372 | Fixed an issue were selected days for weekly schdules were being saved incorrectly. | RELEASED |
PRODUCT-2374 | Fixed an issue were an email .msg file attachment was being downloaded as a .txt file. | RELEASED |
PRODUCT-2375 | Fixed an issue were the queue drop down selection was not working when composing an email. | RELEASED |
PRODUCT-2376 | Fixed an issue were validations are incorrectly showing when trying to upload an .xlsx worksheet. | RELEASED |
PRODUCT-2379 | Fixed an issue were post SMS disposition intermittently failed to open the disposition modal. | RELEASED |
PRODUCT-2380 | Fixed an issue were bulk uploaded S3 wav files would not show in the UI. | RELEASED |
PRODUCT-2381 | Fixed an issue were clicking browse whilst trying to select s3 .wav prompt would produce an error. | RELEASED |
PRODUCT-2385 | Fixed an issue were Agent would get preseted with less email interactions than configured in their Routing Profile “max interaction” value. | RELEASED |
PRODUCT-2420 | Fixed an issue were uploading a single s3 .wav file would fail. | RELEASED |
PRODUCT-2423 | Fixed an issue were newly composed emails were not presenting the disposition modal after sending, although the configuration set to both directions. | RELEASED |
PRODUCT-2424 | Fixed an issue were if a user was in ACW after handling an email interaction, and a new email interacton was offered but was rejected by the user. | RELEASED |
PRODUCT-2425 | Fixed an issue were an error occured when trying to upload a new prompt file, within a new folder. | RELEASED |
PRODUCT-2427 | Fixed an issue were ACW status would change to Available if a new email interacton was being offered and was rejected by the user. | RELEASED |
PRODUCT-2428 | Fixed an issue were during upgrades, the phone number migration failed to add "phoneNumberCategory" to the object. | RELEASED |
PRODUCT-2429 | Fixed an issue were ACW timer was restarting on email interactions after a page refresh. | RELEASED |
PRODUCT-2431 | Fixed an issue were no ACW state was being shown, after replying to an email which was originally composed through Agent Desktop or was manually assigned to a user. | RELEASED |
PRODUCT-2439 | Fixed an issue were the icon for schedulled callback and outbound dialler channels were still shown after being disabled. | RELEASED |
PRODUCT-2444 | Fixed an issue were the ACW extended timer was not appearing when configured within a Routing Profile for Voice interactions. | RELEASED |
PRODUCT-2445 | Fixed an issue were Auto-accept configuration option was missing for Outbound Dialler and Scheduled Callback channels within Routing Profile configuration. | RELEASED |
PRODUCT-2447 | Fixed an issue were the interaction timer was showing different values after changing between screens. | RELEASED |
PRODUCT-2451 | Fixed an issue were SLA warnings were not being automatically fetched and displayed correctly within the inbox | RELEASED |
PRODUCT-2452 | Fixed an issue were the SLA timers would restart after the page being refreshed. | RELEASED |
PRODUCT-2460 | Fixed an issues were the ACW timer would not continue counting down the remaining time after the page being refreshed. | RELEASED |
PRODUCT-2468 | Fixed an issue were the disposition modal was not closing after the user selected the disposition. | RELEASED |