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Outbound Contact Manager for Agent Desktop
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Main
Introduction
Administration Guide
Release Notes
Software Defect Process
Website
AWS Practice
CX Solutions
Services
About
Outbound Contact Manager
Documentation
Introduction
Administration Guide
v1.0 - Dialler Introduction
v1.0 - Tour of the solution
v1.0 - Schema
v1.0 - Dialler Dispositions
v1.0 - Event Closures
v1.0 - Operating Hours
v1.0 - Zones and Zonesets
v1.0 - Campaigns
v1.0 - Campaign Groups
v1.0 - Record Management
v1.0 - Reporting
v1.0 - Conclusion
v1.0 - Troubleshooting
Release Notes
OCM-2023.1.2
Software Defect Process
