v1.0 - Conclusion

OCM is a flexible solution which provides a true AWS integrated dialling capability for your modern contact center. Throughout this guide, we have learned:

• How the dialler works

• What the dialler looks like

• All about Schemas

• How to setup agent dispositions

• How to configure holidays and events (Event Closures)

• How to configure specific dialling times by zone/state

• How to configure all of your campaigns

• How to insert records into your campaigns

• How to get campaign calls to your agents and split records by priority and percentage allocation

• How to get reporting data from the dialler

You are now armed with all of the information you will need to create and execute masterful contact strategies for your business, and for your customers.

Always be aware you are never alone, and we are always here to help with any questions you may have.

So, without further ado…