OCM-2023.1.2
We are pleased to announce the release of Outbound Contact Manager 2023.1.2 which is a feature, improvement and bug release.
Feature
Key | Summary | Status |
|---|---|---|
PRODUCT-1123 | Created a new dialling mode for IVR Campaigns. IVR campaigns allow customers to dial records and play messages to customers which through the use of contact flows, can allow customers to select an Input using DTMF, recording the customer selection, or if required, routing the customer to a Queue to be handled by an Agent. | RELEASED |
Improvements
This release contains the following improvements:
Key | Summary | Status |
|---|---|---|
PRODUCT-721 | Improved the Interaction display to by increating the padding between contact card header and disposition selector fields. | RELEASED |
PRODUCT-285 | Improved the OCM API Endpoint to return paginated lists of records by campaign. | RELEASED |
PRODUCT-287 | Improved the OCM API Endpoint to allow updating multiple records | RELEASED |
PRODUCT-288 | Improved the OCM API Endpoint to allow exporting records in a .csv format. | RELEASED |
PRODUCT-290 | Improved the OCM Management Portal list records screen | RELEASED |
PRODUCT-291 | Improved the OCM Management Portal edit records screen | RELEASED |
Bug Fixes
This release contains the following fixes:
Key | Summary | Status |
|---|---|---|
PRODUCT-699 | Fixed an issue were the Agent status was changing when a user was trying to change themselves to a custom non routable Agent Status. | RELEASED |
PRODUCT-701 | Fixed an issue were Outbound Dialler interactions were not honouring the configured ACW within the users Routing Profile | RELEASED |
PRODUCT-702 | Fixed an issue were the mini-dashboard was not displaying correct number of available records. | RELEASED |
PRODUCT-1017 | Fixed an issue were disposition modal was not being displayed on campaigns configured wtih Preview dialling mode | RELEASED |
PRODUCT-1094 | Fixed an issue were the sum of records being recycled was not adding up within Outbound Campaign Manager. | RELEASED |
PRODUCT-2242 | Fixed an issue were the Predictive and Automated Agent dialling modes were not working | RELEASED |