User Management

Access to the Voicemail app is managed using AWS Cognito. Ideally, you should configure Cognito to federate with your SSO provider. If you do not use an SSO provider you can use this method to add/remove users.

Creating Users

• In the AWS console, open the Cognito user pool that was created by the app

• Create user accounts for all users that will need access to the voicemail app.

  • For agent based routing, the Cognito username must match the Connect username for the agent.

NOTE: Creating a user doesn't automatically create a mailbox. Follow the Mailbox Administration section to configure the user mailbox and details.

Admin Users

To make a user an admin, add them to the vm-admin Cognito group. This will give the user access to the admin UI where they can create/update/delete mailboxes for agents and queues.

The user may need to log out and log back in for the changes to take effect.

Mailbox Administration

1. After creating the Cognito user, you can log in to the app at the CloudFront url created by the app.

2. Click the gear icon in the left navigation to view mailbox administration.

3. From here you can configure mailboxes for individual users or create shared queue mailboxes.