Outbound Click-To-Dial

If the right call flows have been configured during installation - the phone icon (pictured above) will initiate a call to the customer ANI listed in the voicemail message.

v.4.14.0 - This initiates a queued callback to the agent queue with the customer ANI as the callback number. This is a change to ensure that the agent is ready to start the call instead of calling the customer and putting them on hold.