Configure Contact Flows

Playing voicemail greetings and capturing the recording is managed by a contact flow. The simplest configuration option is to pass the sampleContactFlows:true prop to the CDK application. This will create sample flows that you can use as-is or copy and customize.

If you need to customize these flows you MUST create a copy to avoid an overwrite when a new version is released.

Name	Type
Voicemail sample contact flow	Contact flow
Voicemail sample customer queue	Customer queue flow

Default Configuration

CODE

sampleContactFlows: {
  defaultQueue: 'BasicQueue',
  beepPrompt: 'Beep.wav'
}

Custom Configuration

Voicemail Hours of Operations

Log into your Connect Instance and navigate to Routing > Hours of Operations
- Create a new Hours of Operation named: VoicemailHours
- Usually the hours should be 12:00 AM - 11:59 PM all week

Voicemail Queue

Navigate to Routing > Queues
- Create a new queue named VoicemailQueue
- Select VoicemailHours for Hours of Operation

Deploy

Create or update your Voicemail CDK application with the following stack props

CODE

 sampleContactFlows: {
    defaultQueue: 'VoicemailQueue',
    beepPrompt: 'Beep.wav'
  },

Configure an Inbound Number

Open Routing > Phone Numbers
- Claim a new number and assign it to Voicemail sample contact flow
Your voicemail setup is now complete.