[{"id":"ci_59317d62027eec43d7966d4c51b8f7c435741a8d57ad8ba4ac60a1d581c36e8c","title":"Introduction","path":"/omp/introduction","children":[]},{"id":"ci_a947e6705c74c17a397cd10fcb5ba268499d445bd75330c60bd1e6eb3a5d05f9","title":"Admin Guide","path":"/omp/admin-guide","children":[{"id":"ci_8bc9f817ee92344ff815e9ef441504b94bbc7c63838c62526a0ff87f196aef57","title":"Calendar Management","path":"/omp/calendar-management","children":[]},{"id":"ci_f4ba97cf46f4425babc1943d8c4eaa707240fa59bba39af438b3aa05d0bfe0a6","title":"Contact Search","path":"/omp/contact-search","children":[]},{"id":"ci_f105385cae9ca5e14761f2bf5f89710b28eaace654b42f5a364410ed4eef6063","title":"Realtime Metrics","path":"/omp/realtime-metrics","children":[]},{"id":"ci_f44c3ea2f5e7a54c0f7524784a1b8ce46c32efd21f0ab28348bdb8beac106f43","title":"Polly Playback Prompt Dialog","path":"/omp/polly-playback-prompt-dialog","children":[]},{"id":"ci_4b616f816fd2124e5c069c1c543ecc5bc31f4267365c2ac10f97c2638dbbc964","title":"OMP Extension Dialing","path":"/omp/omp-extension-dialing","children":[]},{"id":"ci_f9e383d208e0498a2ca776362f52618066b1cf1089c9f28a1191416373f30c14","title":"Flow Engine - OMP v7.0.0+","path":"/omp/flow-engine-omp-v7-0-0","children":[{"id":"ci_b90ef9f6ca2e457952d99f97f86d1c113ae2ea91ba967613bf889e8d966ad683","title":"Contact Entry Points - OMP v7.0.0+","path":"/omp/contact-entry-points-omp-v7-0-0","children":[{"id":"ci_8d72f15ef1d90c4c2686aa0475ef28fe45194be558d34ff1252ede49f31541cc","title":"Intro To Contact Entry Points","path":"/omp/intro-to-contact-entry-points","children":[]},{"id":"ci_e95290febe286d23af4eca1d5a9144429e97d7d440ee509d70d46446b460c330","title":"Step 0 - Initiate Creation of New Entry Point","path":"/omp/step-0-initiate-creation-of-new-entry-point","children":[]},{"id":"ci_d5170b6fd805398104abe4a3688c157700eee59882900689d7ac000d508e9d6c","title":"Step 1 - Basic Setup","path":"/omp/step-1-basic-setup","children":[]},{"id":"ci_dbe9c7f46fbcd78dc1b42441797a2791706295d5befb1936ca6fce5d53ad802b","title":"Step 2 - Configure Fallbacks","path":"/omp/step-2-configure-fallbacks","children":[]},{"id":"ci_c455c5d0f95da1567ec3a974943dea734fdac5820201aa4dcf3f7425968f6892","title":"Steps 3 - 6 Handling the Open Check Statuses","path":"/omp/steps-3-6-handling-the-open-check-statuses","children":[]},{"id":"ci_868ce693280ad881b0d2e833fd95caadb7d1ccd2921805872062921a1eeee784","title":"Entry Point Actions","path":"/omp/entry-point-actions","children":[{"id":"ci_b1561d76ffb0863bb25bf0d779aa76cc84a286747b26f73aa2ab6594845c9b75","title":"Transfer to Queue","path":"/omp/transfer-to-queue","children":[]},{"id":"ci_a8ccd1417f6530b45f38a29e870101776d52577183bbf6835f7e03450fd00e53","title":"Transfer to  Flow","path":"/omp/transfer-to-flow","children":[]},{"id":"ci_902aa32a975eb75c52df927fed805d1105d4ac5478dc01a55232ad66b22f4359","title":"Transfer to External Number","path":"/omp/transfer-to-external-number","children":[]},{"id":"ci_8d166352cd81277fd08f320751a6a722c4be9b733946b3799ad53fd950ef5480","title":"Transfer to Menu","path":"/omp/transfer-to-menu","children":[]},{"id":"ci_45485326a3cb32ad57a7091df0b62a51ea6afa00451984cd29c7fc319ecbefa2","title":"Transfer to Agent","path":"/omp/transfer-to-agent","children":[]},{"id":"ci_253dad8a4450a20b8fbf61f7bad1e381ba298e472cab1d33e11b66ad503ed8f3","title":"Prompt then Disconnect","path":"/omp/prompt-then-disconnect","children":[]}]}]},{"id":"ci_a063f8d9d0e1d3fb5d3bbac3c5d2f6a7c17d2e73eef47d58035e6befd3089b3e","title":"Menu Management - OMP v7.0.0+","path":"/omp/menu-management-omp-v7-0-0","children":[{"id":"ci_0cf81f7843240460e4a3805b7e25e3744d2a95aebf352bba01d438d694a30daa","title":"Basic Configuration and Prompts for Menus","path":"/omp/basic-configuration-and-prompts-for-menus","children":[]},{"id":"ci_305848d23d5585fc0a3a7127d3e86a432f4a5b8757c7c6ea3d8bfd257efa3a71","title":"Configure Menu Options","path":"/omp/configure-menu-options","children":[{"id":"ci_910abcd540e180cdfb974062ff15163b6117535f80fe896ec92752c4ba32afc5","title":"Adding A Menu Option (with or without language update)","path":"/omp/adding-a-menu-option-with-or-without-language-upda","children":[]},{"id":"ci_642e7f9e74f3bf006c5913c8c6a342b6da4b5db3ef9ca7ee3ed832de1cd45540","title":"Action - Transfer to Queue","path":"/omp/action-transfer-to-queue","children":[]},{"id":"ci_b5f08995f010f741953859db3b47dc92ab93772311ce63a3842f76bbfc9b790e","title":"Action - Transfer to Flow","path":"/omp/action-transfer-to-flow","children":[]},{"id":"ci_c82d10f2513bb80ec8d90eb46f65d6cbf6885c6d2c3cc613d46b81dd8d641ee6","title":"Action - Transfer to External Number","path":"/omp/action-transfer-to-external-number","children":[]},{"id":"ci_b92e6b104b296fd5b2357f483d06b8a12f2b0b1f3c0ef25d50b700975d8c0a54","title":"Action - Transfer to Menu","path":"/omp/action-transfer-to-menu","children":[]},{"id":"ci_32a7e938d6397299f9e425d3b34e0a1c4e4b40bda5a91688707f16adc12f9f53","title":"Action - Repeat Menu","path":"/omp/action-repeat-menu","children":[]},{"id":"ci_7a86b5833298a064a43a57d1351c7c0cf73802091dc7cd91b519acceaba8ebe1","title":"Action - Transfer to Agent","path":"/omp/action-transfer-to-agent","children":[]}]},{"id":"ci_3e32e76c16e7458c593b7a93d477a39532e80a35a2423193c9b616ef7162b282","title":"Single DTMF Menus","path":"/omp/single-dtmf-menus","children":[]},{"id":"ci_75f86329f017968b62922205ef0da63077834e4915fe4a97732ca4a64a23be34","title":"Multi DTMF Menus","path":"/omp/multi-dtmf-menus","children":[]},{"id":"ci_275823eb1dd7a4c2074d25977c6d8ef272e688cbbeed0b53dc27bfe92add6075","title":"Lex Menus","path":"/omp/lex-menus","children":[]}]},{"id":"ci_9f604a6001747dd050407a3ef457165efa65fe33f5a675d9176bd98d0840322b","title":"Queue Treatment - OMP v7.0.0+","path":"/omp/queue-treatment-omp-v7-0-0","children":[{"id":"ci_db3f5e200ca9d2b0b53e130dcbb65bf60fa73cbea7b08cdf0fa088aabdea55a7","title":"Message/Music Slots","path":"/omp/message-music-slots","children":[]},{"id":"ci_eaf56d5d9e28da98d8c22aff806987dab07ed30ea35907f09b6cbca8d6959ad6","title":"Callback Configuration","path":"/omp/callback-configuration","children":[]},{"id":"ci_4dcbf2b465bfd074db6f0c1357eb045a5a4017ff03713c15529a27f925d6f9d3","title":"Voicemail Configuration","path":"/omp/voicemail-configuration","children":[]},{"id":"ci_718dbce95db312db4c1e4779b898fc790a11af598c89a8ca2ec230880f715fa7","title":"Error Handling Configuration","path":"/omp/error-handling-configuration","children":[]}]}]},{"id":"ci_5c5082fb34dc2d3665d226a51b5283b69fbd0546cadd039e0d6f5abfe25e2868","title":"Flow Engine - OMP <= v6.5.1","path":"/omp/flow-engine","children":[{"id":"ci_8165e43cdd07b92c255c99feb1ad4cd890c48f6e7b669dfbc459ad4513721704","title":"Contact Entry Points","path":"/omp/contact-entry-points","children":[]},{"id":"ci_226a09e3803376c6b0291e06e874012b120902806546d122cc13b26d26985910","title":"Menu Management","path":"/omp/menu-management","children":[]},{"id":"ci_f7c1032ebbaea37e15a617589841f91fe5257a74ec64ca2e9d4fd07db9d8dae1","title":"Queue Treatment","path":"/omp/queue-treatment","children":[]}]},{"id":"ci_22285f51be197ac530adb3f1a400e295d3b9c278f6379d483a9fb53f5939c361","title":"Configuration Set","path":"/omp/configuration-set","children":[]},{"id":"ci_66d8db8951d59a7f550ea29e2e4197bee5051cdee216f5b784c5935d58d9d424","title":"Connect User Management","path":"/omp/connect-user-management","children":[]},{"id":"ci_edf078ea77ced0c93a18b1661cf2a1ac31a1dbc18e20cd0bbe779fc38b5d6435","title":"Environment Sync Management","path":"/omp/environment-sync-management","children":[]},{"id":"ci_f642300756d9a50f359d6b5f3cee72dc7b24429c30285ee52a4560e326f3c413","title":"User Permissions Management","path":"/omp/user-permissions-management","children":[]},{"id":"ci_7aec5bd4a451cabc81d523928ac0d3e62a907d6aa1ef81e1cef7525107d3b3cd","title":"Change Tracker","path":"/omp/change-tracker","children":[]}]},{"id":"ci_81d29b3531cc88c7d47db478aa79a0f80a279379d5f1a50e369afd2d89b6df7c","title":"Release Notes - OMP","path":"/omp/release-notes","children":[]}]